Manage problems connected to cases

Formation of electronic waybills and dispatch of delivery by the Nova Poshta service from Creatio

The connector allows you to connect several Nova Poshta offices, create TTN in the order, track the status of the parcel and link the status of the parcel to the status of the order, print TTN, and use parcel data to automate messages to customers

Take photos using a laptop or phone camera and save them to records immediately

Connector for Google Meet, online meeting service

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

eWizard Pulse is an application that allows presenting e-Detailers on face-to-face meetings and collecting the common metrics to measure efficiency and get feedback on the demonstrations performed.