Creating cases using preconfigured templates

View of products purchased by customer on Account page

Automatic appointment of service and assignee in a new case based on incoming email and service details

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Manage problems connected to cases

Database segmentation for efficient analysis

Take photos using a laptop or phone camera and save them to records immediately

Create additional dynamic characteristics for your configuration item

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section