Automated workplace for operator working in text channels including web widget and all popular messengers, such as WhatsApp, Telegram, Viber, Facebook, Instagram, etc.

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Cusbo chat channels for Creatio provide the possibility to process messages sent via Instagram, Facebook, Viber, WhatsApp, Telegram and website widget using Cusbo service

Easily manage a chain of activities of the case life cycle