Writer Operator for Creatio

Writer Operator for Creatio - modern omni-channel solution for your business to handle text communications with your clients. Supports web widget and all popular messengers with advanced features. 

Use cases:

Our solution serves to simplify interaction with customers in non-voice communication by implementing a chat bot on the website and any messengers. At the moment, cases have been solved for various business areas:

• Internet provider: Client identification by internal IP / phone number, immediate greeting by name and account balance informing, mailing through messengers
• Banking sector: Client authorization through the global banking ID, possibility to leave an appeal and follow-up activity to the feedback from the client
• Logistics company: Authorization with phone number, ability to track parcels and calculate costs, advanced analytics and service levels through real-time graphs
• Housing and communal services: Receive appeals and complaints with photos and videos attached, start business process to handle it directly from the chat and many others.

Key features:

• Dynamically assigning chats to relevant specialists or specialists groups
• Transferring chats from one specialists to another specialists or group of specialists
• Notifying specialists of new chats
• Creating a new contact, lead, and/or case during a chat
• Launching business processes during a chat
• Automatically saving customer's social media accounts obtained through instant messenger to the communication channels detail in the contact's page
• Initiating a new chat from a contact page in the Creatio interface
• Resuming a closed chat (re-opening the chat)
• Answering quickly through "quick answers" templates
• Identifying authorized users communicating through the website widget
• Receiving images and files from customers when communicating in instant messengers and saving links to the chat detail in Creatio
• Saving all communication history to the chat page
• Storing all chats on the contact page
• Assigning the category of request upon closing the chat for future segmentation
• "Peeping" on the customer typing in the website widget
• Advanced analytics for chats and operators

Communication channels:

• Website
• WhatsApp
• Instagram
• Facebook
• Viber
• Telegram
• WeChat
• Mobile apps (API)

Notes

The purchase of a license includes a subscription to the Writer cloud.