New element in campaign designer that allows to issue vouchers (certificates) for loyalty program members

Automatic appointment of service and assignee in a new case based on incoming email and service details

An ability to publish by one click selected knowledge base article to portal

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Manage problems connected to cases

Manage your business tasks with a universal scoring model management tool!

Simple work with catalogs in the system. Filter the records automatically, hierarchy of selection, convenient and quick adding records to the details.

Take photos using a laptop or phone camera and save them to records immediately

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section