Streamline your communication with a tool for sending bulk and trigger messages across SMS, mobile apps, social media, and messanging platforms.

An ability to publish by one click selected knowledge base article to portal

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Manage problems connected to cases

For creating questionnaires as basis for surveys, interviews, quizzes, certifications, and checklists that can include scoring of results.

Take photos using a laptop or phone camera and save them to records immediately

Create additional dynamic characteristics for your configuration item

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.