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Customer journey

Enhancing customer’s products satisfaction through comprehensive management of interaction with the company (B2B)

    Description
    Product description

    The template helps to orchestrate communication with customers at each stage of their interaction with company and product usage from defining needs up to becoming the brand advocate.

    There is a case with consecutive interaction stages preconfigured in the Accounts section. When the user adds a lead or an opportunity the system automatically shifts to the respective stage of the ‘Lead’, ‘Purchase’ or ‘Renewal’. Account manager switches to other stages manually following the approved terms and dates.

    The template can also be used to customize a similar task for individual customers.

    To start using the template, run ‘Fill in account stage' business process that updates ‘Stage’ field for all current accounts of the ‘Customer’ type.

    Languages
    Price
    Free
    Support is not available for this application.
    Support conditions

    Thank you for choosing to use our Marketplace app. We appreciate your interest and want to provide you with important information about our support policy.

    Please note that this app is provided "AS-IS" without any warranties, and at this time, we do not offer official support service level agreements (SLAs). While we are committed to improving the app and providing assistance when possible, we may not be able to provide dedicated support for individual users.

    We understand that this may be disappointing, and we apologize for any inconvenience this may cause. We encourage you to refer to our documentation and to participate in Creatio Community for assistance.

    Thank you for your understanding and for choosing to use our app. We hope that you will continue to enjoy the benefits of the app despite this limitation.

    Product compatibility
    Product
    Sales (team)
    Sales (enterprise)
    Version
    7.11.2 and up
    Platform
    .NET Framework
    Developed by
    Support
    Cost
    Category
    Type
    Template
    Compatibility