Description
Product description
The Ada AI Chatbot app integrates Ada AI-powered bots with the Creatio Knowledge Management app and user-level chat processing.
Use cases:
- Connect your knowledge base with Ada AI Agent, and fine-tune its behavior to ensure the highest quality responses to your customers.
- Set up the Ada chat channel to let human agents process messages sent from the web and various social channels in Creatio.
Key features:
- A Creatio knowledge base supervisor can export knowledge base articles to the bot, which will then use those articles as a knowledge source to generate answers for the customers.
- A Creatio administrator can register Ada as a chat channel to allow bots to hand over unresolved conversations to a human agent.
- After an active conversation is handed over from the Ada bot to Creatio, Creatio will start a new chat and send it to the agent queue.
- The Creatio Chats section logs and links all conversations, resolved by a bot or handed over to a human agent to the corresponding contacts.
Languages
Pricing
Price
Free
Terms & Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application.
Support conditions
Support is provided by the developer within the "Basic", "Business" and "Premium" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
Support contacts
Email
support@creatio.com
Reviews
Installation
Product compatibility
Product
All products on Creatio platform
Version
8.1.4 and up
DBMS
Any supported DBMS
Platform
.NET Framework
.NET 6 (started from 8.0.9)
Deployment options
Cloud
On-site
Account data sharing
By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
The App Developer will process your data under their privacy policy.
Guides and manuals
What's new
What's new?
Version 1.0.298
Application is available for public release.
Developed by
Support
Cost
Type
Compatibility
An active Ada account is required. You can sign up for a trial account with limited functionality to get acquainted with the Ada integration features on https://www.ada.cx/
To export knowledge base articles to Ada Knowledge Management app is required.