Ada AI Chatbot
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Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.

Overview

Product overview

Product description

The Ada AI Chatbot app seamlessly integrates Ada’s AI-powered bots with Creatio's Knowledge Management and user-level chat functionality.

Use cases:

  • Connect your Creatio knowledge base with the Ada AI agent to deliver high-quality, AI-generated responses to customers.
  • Set up Ada as a chat channel to allow human agents to seamlessly continue conversations started by the bot across web, messengers, and social platforms.

Key Features

Multi-channel chat integration

Handle messages from web and social channels directly in Creatio by setting up Ada as a unified chat source.

AI-Powered knowledge responses

Enable Ada bots to access and use Creatio knowledge base content to deliver accurate, automated replies to customer inquiries.

Centralized conversation logging

All conversations are tracked in Creatio’s Chats section and linked to the relevant contacts’ timelines.

Knowledge base article export

Knowledge base supervisors can selectively export articles from Creatio for use by the Ada bot as response sources.

Categories

UI Framework

UI Framework
Classic UI
Freedom UI

Type

Type
Application

Price

Price
Free

Compatible with Creatio

Version
8.1.4 and up

Pricing

Monthly
Annual
Ada AI Chatbot
Free

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Support is available for this application

Support is provided by the developer within the "Basic", "Business" and "Premium" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Installation

Product compatibility

UI Framework

Classic UI
Freedom UI

Deployment Options

Cloud
On-site

DBMS

Any supported DBMS

Platform

.NET Framework
.NET 6 (started from 8.0.9)

Compatible with Creatio

8.1.4 and up

Versions

Versions history

Version
Compatibility
Release date
1.0.359
8.2.2 and up
02.04.2025
Release summary

Version of the application compatible with release 8.2.2.

1.0.336
8.2.1 and up
24.01.2025
Release summary
  • Version of the application compatible with release 8.2.1.
  • Featuring minor improvements and bug fixes.
1.0.298
8.1.4 and up
07.08.2024
Release summary

Application is available for public release.

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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