Amazon Connect connector for Creatio
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Add-on to Creatio to integrate with Amazon Connect telephony

Overview

Product overview

Product description

Amazon Connect connector for Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

Use cases:

  • Call management – the connector allows Creatio users to make inbound and outbound calls using Amazon Connect telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.

  • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

Key features:

  • Make outgoing calls and accept incoming calls in Creatio

  • Put a call on hold

  • Transfer a call to another phone number

  • Identify a Contact and Account by a phone number

  • Indicate a call result

  • Access an entire call history with a client

  • Keep track of call analytics

Notes:

Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

To use this connector, you need an active Amazon Connect subscription.

Coming soon features:

  • Access to Quick Connect

  • Patch another extension or phone number into an active call for a conference call

  • Agent status indicator

Categories

UI Framework

UI Framework
Classic UI

Type

Type
Application

Price

Price
Paid
Trial

Compatible with Creatio

Version
7.15 and up

Pricing

Monthly
Annual
Amazon Connect connector for Creatio cloud / on-site subscription
$ 5.00 user / month
billed annually

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Pricing FAQ

How does pricing work?
What currencies are accepted for payment?
Do the listed prices include taxes or discounts?
Does the listed price include the cost of the Creatio Platform plan?

Support

Support is available for this application
Support is provided by the developer within the "Basic", "Business" and "Premium" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Installation

Setup guide

The Velvetech’s Amazon Connect connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at creatio@velvetech.com for further assistance.

Product compatibility

UI Framework

Classic UI

Deployment Options

Cloud
On-site

DBMS

Any supported DBMS

Platform

.NET Framework

Compatible with Creatio

7.15 and up

Versions

Versions history

Version
Compatibility
Release date
1.1
7.15 and up
19.07.2023
Release summary

General improvements

1.10
09.12.2022
Release summary

Added mute incoming call button

Object links in a transfer call are now carried over from the original call

General improvements and bug fixes

1.1
17.01.2022
Release summary
  • Monitoring the open connection with RingCentral
  • Caller ID selection from CTI Panel for RingCentral
  • Ability to make the result of the call a required field
  • Added call statuses
  • General improvements and bug fixes
  • Added trial mode for making calls (Kazoo telephony only)

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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