
Overview
Product overview
Amazon Connect connector for Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.
Use cases:
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Call management – the connector allows Creatio users to make inbound and outbound calls using Amazon Connect telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.
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Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
Key features:
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Make outgoing calls and accept incoming calls in Creatio
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Put a call on hold
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Transfer a call to another phone number
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Identify a Contact and Account by a phone number
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Indicate a call result
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Access an entire call history with a client
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Keep track of call analytics
Notes:
Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.
To use this connector, you need an active Amazon Connect subscription.
Coming soon features:
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Access to Quick Connect
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Patch another extension or phone number into an active call for a conference call
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Agent status indicator
Pricing
Terms and Conditions
Pricing FAQ
Support
Installation
Setup guide
The Velvetech’s Amazon Connect connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at creatio@velvetech.com for further assistance.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Added mute incoming call button
Object links in a transfer call are now carried over from the original call
General improvements and bug fixes
- Monitoring the open connection with RingCentral
- Caller ID selection from CTI Panel for RingCentral
- Ability to make the result of the call a required field
- Added call statuses
- General improvements and bug fixes
- Added trial mode for making calls (Kazoo telephony only)
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.