Amazon Connect connector for Creatio

Amazon Connect connector for Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

Use cases:

• Call management – the connector allows Creatio users to make inbound and outbound calls using Amazon Connect telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.

• Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

Key features:

• Make outgoing calls and accept incoming calls in Creatio

• Put a call on hold

• Transfer a call to another phone number

• Identify a Contact and Account by a phone number

• Indicate a call result

• Access an entire call history with a client

• Keep track of call analytics

Notes:

Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

To use this connector, you need an active Amazon Connect subscription.

Coming soon features:

• Access to Quick Connect

• Patch another extension or phone number into an active call for a conference call

• Agent status indicator