Amazon Connect connector for Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.
Call management – the connector allows Creatio users to make inbound and outbound calls using Amazon Connect telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.
Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
Make outgoing calls and accept incoming calls in Creatio
Put a call on hold
Transfer a call to another phone number
Identify a Contact and Account by a phone number
Indicate a call result
Access an entire call history with a client
Keep track of call analytics
Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.
To use this connector, you need an active Amazon Connect subscription.
Coming soon features:
Access to Quick Connect
Patch another extension or phone number into an active call for a conference call
Agent status indicator
Price and support
Support is provided by the developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
The Velvetech’s Amazon Connect connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at firstname.lastname@example.org for further assistance.
Leave your feedback about the solution to its developer and Marketplace team
- Monitoring the open connection with RingCentral
- Caller ID selection from CTI Panel for RingCentral
- Ability to make the result of the call a required field
- Added call statuses
- General improvements and bug fixes
- Added trial mode for making calls (Kazoo telephony only)