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Amazon Connect connector for Creatio

Add-on to Creatio to integrate with Amazon Connect telephony

Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
    Product description
    Product description

    Amazon Connect connector for Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using Amazon Connect telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another phone number

    • Identify a Contact and Account by a phone number

    • Indicate a call result

    • Access an entire call history with a client

    • Keep track of call analytics

    Notes:

    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

    To use this connector, you need an active Amazon Connect subscription.

    Coming soon features:

    • Access to Quick Connect

    • Patch another extension or phone number into an active call for a conference call

    • Agent status indicator

    Support conditions

    Support is provided by the developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Price
    Amazon Connect connector for Creatio cloud / on-site subscription
    $ 60
    user / year
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .Net Framework

    Terms & Conditions

    Guides and manuals

    The Velvetech’s Amazon Connect connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at creatio@velvetech.com for further assistance.

    Leave your feedback about the solution to its developer and Marketplace team

    What's new?
    Version 1.1
    11 January 2022
    • Monitoring the open connection with RingCentral
    • Caller ID selection from CTI Panel for RingCentral
    • Ability to make the result of the call a required field
    • Added call statuses
    • General improvements and bug fixes
    • Added trial mode for making calls (Kazoo telephony only)