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Amazon Connect connector for Creatio

Add-on to Creatio to integrate with Amazon Connect telephony
    Product description

    Amazon Connect connector for Creatio will allow you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using Amazon Connect telephony. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another phone number

    • Identify a Contact and Account by a phone number

    • Indicate a call result

    • Access an entire call history with a client

    • Keep track of call analytics


    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

    To use this connector, you need an active Amazon Connect subscription.

    Coming soon features:

    • Access to Quick Connect

    • Patch another extension or phone number into an active call for a conference call

    • Agent status indicator

    Amazon Connect connector for Creatio cloud / on-site subscription
    $ 60
    user / year
    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Product compatibility
    All products on Creatio platform
    7.15 and up
    Any supported DBMS
    .NET Framework
    Deployment options
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    The Velvetech’s Amazon Connect connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at for further assistance.

    What's new?
    Version 1.1

    General improvements

    Version 1.10

    Added mute incoming call button

    Object links in a transfer call are now carried over from the original call

    General improvements and bug fixes

    Version 1.1
    • Monitoring the open connection with RingCentral
    • Caller ID selection from CTI Panel for RingCentral
    • Ability to make the result of the call a required field
    • Added call statuses
    • General improvements and bug fixes
    • Added trial mode for making calls (Kazoo telephony only)
    Developed by