About
Velvetech, LLC is a resourceful and very experienced agile software development firm out of Chicago, Illinois that facilitates innovation and growth in the mid-size market. At Velvetech, we enable our client partners to have the most effective and innovative information technology by providing thought leadership, solutions, and development strategies to deliver superior results. We specialize in the development of software platforms featuring real-time data, analytics, dash boards, task automation and queueing, REST-based API’s, interactive User Interfaces for mobile and desktop devices, CRM implementation, process optimization, technology integration, and compliance. Whether your firm is a technology, financial services, healthcare, manufacturing, distribution, or telecommunications firm, looking for a highly qualified and proven development partner, our well trained and very experienced Software Engineers, Business Analysts, QA Specialists, and Project Managers are ready to help.
Implementation
Velvetech offers a full range of CRM implementation services that help clients across verticals to achieve their unique business goals. We are convinced that each company has some specific business processes and requires an individual approach. The agility of bpm’online platform allows creating custom-tailored solutions that can satisfy the needs of companies of any size and structure.
Taking charge of project implementation, we guarantee a successful CRM deployment as well as a smooth transition from another system. Experienced team and agile project management approach allow us to respond to the posed challenges with great precision and effective resource utilization, bringing your business to the new heights in the shortest possible term. And when your company continues to grow, we will be there to adapt and scale your CRM system and make sure it helps you to further increase your revenue.
Our implementation services include:
-
Requirements collection and business analysis
-
CRM customization and workflow automation
-
Business process modeling, engineering, and setup
-
Customer-specific configuration
-
Data migration from other CRM systems (Zoho CRM, SugarCRM, Salesforce, etc.)
-
Data migration from ticketing systems (e.g. Zendesk) and custom in-house systems
-
Integration with a website and other internal systems
-
Third-party systems integration
-
VoIP services and call center integration
-
DMS and ECM deployment
-
Mobile app development and deployment
We have industry experience in:
-
Healthcare
-
Finance
-
Banking
-
Telecommunication
-
Retail, Wholesale, and Distribution
-
Real Estate
-
Food Industry
-
Education
Consulting
Velvetech offers a wide range of CRM consultancy services for businesses deciding to implement a new CRM system or change the existing one. Many questions could arise during the project roadmap. Making competent decisions on each stage and thorough planning can define the success of the whole project.
Our consulting services include:
-
Business process research and optimization
-
CRM Solution Sourcing
-
CRM Implementation Planning
-
CRM Integration Planning
-
Marketing process consulting
-
Sales process consulting
-
Operation process consulting
601 Skokie Blvd, Suite 105 Northbrook, IL 60062