Product description
Beesender Bot Master helps create virtual assistants with a no-code approach. You can use the Creatio business process designer to set a rule-based chatbot without code development.
Popular cases of chatbots in Creatio:
- Welcome Bot: helps your clients contact the right group of agents.
- Waiting Bot: interacts with your clients when your agents can’t.
- Service Bot: allows you to create a service case without involving an agent.
- Notification Bot: informs your client whenever the service case status changes.
- Feedback Bot: asks the client to evaluate the quality of service or consultation.
- Survey Bot: conducts NPS and CSI surveys through WhatsApp, Twitter, Telegram, etc.
- HR Bot: helps choose appropriate candidates and schedule meetings with recruiters.
- Training Bot: makes on-the-go training and tests.
Key features:
- Is a no-code chatbot builder with a set of process elements (send a text, send button message, send image, send file, send location).
- Can automatically create a contact, lead, order, request, etc. during a chat with a client.
- Enriches customer profiles in Creatio with new parameters based on customers' communication history with the chatbot.
- Saves customers' communication history with the chatbot in the contact card.
- Sets the chatbot queue position (before or after the agent).
- Transfers chats from the chatbot to an agent or another chatbot.
- Can activate chatbots with an external trigger (for example, a business process or marketing campaign).
- Is easily updated, thanks to A/B testing functionality.
- Includes the ability to select channels in which the chatbot works and, to connect one chatbot to several channels.
- Has the ability to connect several chatbots to the same communication channel.
- Allows you to set up analytics to display the popularity of different chatbot scenarios.
- If necessary, includes the integration of Beesender Bot Master with a third-party NLP service provider so that your customer can communicate with the chatbot in a natural way.
Communication channels:
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Web-site widgets
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WhatsApp Business API
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Instagram
- Facebook Messenger
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Facebook Workplace
-
Twitter
-
Telegram
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Viber
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Line
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WeChat
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Skype
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Microsoft Teams
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Mobile apps (API)
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Customer portals
Price and support
Basic Plan (5% of the licenses price):
- Case registration time: 24/7
- Case registration channels:
- client portal
- website chatbot
- Support hours (GMT+2): 9 am – 6 pm (Monday – Friday)
- Communication channels with support team: client portal, email
- Response time for high-priority cases, working hours: 4
- Response time for incidents of 2-4 priority, working hours: 8
- Resolution time for incidents of high priority, hours: 48
- Resolution time for incidents of 2-4 priority, hours: 96
What is provided:
- Answers to system administrator’s questions
- Case processing
- Introductional user training (online, one time)
- Number of authorized contacts eligible to submit support cases: 2
Business Plan (12% of the licenses price):
- Case registration time: 24/7
- Case registration channels:
- client portal
- website chatbot
- Support hours (GMT+2): 9 am – 6 pm (Monday – Sunday)
- Communication channels with support team: client portal, email, cell phone
- Response time for high-priority cases, working hours: 1
- Response time for incidents of 2-4 priority, working hours: 4
- Resolution time for incidents of high priority, hours: 24
- Resolution time for incidents of 2-4 priority, hours: 48
What is provided:
- System update (with the reinstallation of the packages): Up to 2 times per year
- Case processing
- Introductional user training (online, one time)
- Number of authorized contacts eligible to submit support cases: 5
- Answers to system administrator’s questions
- Answers to system users’ questions
- Personal Customer Success Manager
Premium Plan (20% of the licenses price):
- Case registration time: 24/7
- Case registration channels:
- client portal
- website chatbot
- Support hours (GMT+2): 24/7
- Communication channels with support team: client portal, email, cell phone, Skype
- Response time for high-priority cases, working hours: 1
- Response time for incidents of 2-4 priority, working hours: 2
- Resolution time for incidents of high priority, hours: 12
- Resolution time for incidents of 2-4 priority, hours: 24
What is provided:
- Case processing
- Introductional user training (online, one time)
- Number of authorized contacts eligible to submit support cases: 15
- Answers to system administrator’s questions
- Answers to system users’ questions
- Personal Customer Success Manager
- System update (with the reinstallation of the packages): Up to 4 times per year
- Meetings with system developers
- Beesender Server license support
- One chatbot license allows you to connect one business process with a chatbot.
- For the annual subscription, the one-year period is considered a period of 360 calendar days.
- The cost of implementing Beesender Bot Master for Creatio and specific customization of the chatbot is calculated separately.
Installation
Steps to start a free trial:
1. Install the add-on from Creatio Marketplace.
2. If trial licenses were not uploaded automatically, ask your Creatio account manager to provide you with trial licenses:
- Beesender Chat Master - 1
- Beesender Bot Master - 1
3. Contact the Beesender support team (support@beesender.com) for a product intro call.