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Beesender Bot Master for Creatio

No-code rule-based chatbot builder for Creatio
    Product description

    Beesender Bot Master helps create virtual assistants with a no-code approach.  You can use the Creatio business process designer to set a rule-based chatbot without code development.

    Use cases:

    1. Welcome Bot: helps your clients contact the right group of agents.
    2. Waiting Bot: interacts with your clients when your agents can’t.
    3. Service Bot: allows you to create a service case without involving an agent.
    4. Notification Bot: informs your client whenever the service case status changes.
    5. Feedback Bot: asks the client to evaluate the quality of service or consultation.
    6. Survey Bot: conducts NPS and CSI surveys through WhatsApp, Twitter, Telegram, etc.
    7. HR Bot: helps choose appropriate candidates and schedule meetings with recruiters.
    8. Training Bot: makes on-the-go training and tests.

    Key features:

    • Is a no-code chatbot builder with a set of process elements (send a text, send button message, send image, send file, send location).
    • Can automatically create a contact, lead, order, request, etc. during a chat with a client.
    • Enriches customer profiles in Creatio with new parameters based on customers' communication history with the chatbot.
    • Saves customers' communication history with the chatbot in the contact card.
    • Sets the chatbot queue position (before or after the agent).
    • Transfers chats from the chatbot to an agent or another chatbot.
    • Can activate chatbots with an external trigger (for example, a business process or marketing campaign).
    • Is easily updated, thanks to A/B testing functionality.
    • Includes the ability to select channels in which the chatbot works and, to connect one chatbot to several channels.
    • Has the ability to connect several chatbots to the same communication channel.
    • Allows you to set up analytics to display the popularity of different chatbot scenarios.
    • If necessary, includes the integration of Beesender Bot Master with a third-party NLP service provider so that your customer can communicate with the chatbot in a natural way.
    • Hybrid Dialogs "Chatbot - Agent - Chatbot" (requires Beesender Chat Master license). 

    For details please visit beesender.com.

    Communication channels:

    • Website widgets;
    • WhatsApp Business API;
    • Instagram Direct;
    • Facebook Messenger;
    • Facebook Workplace;
    • Twitter;
    • Telegram;
    • Viber;
    • Line;
    • WeChat;
    • Skype;
    • Microsoft Teams;
    • Mobile apps (API);
    • Customer portals.
    Beesender Bot Master for Creatio one chatbot cloud/on-site subscription
    $ 2.400
    / year

    1. Beesender Bot Master for Creatio one chatbot cloud/on-site subscription

    • One chatbot license allows you to connect one business process with a chatbot.
    • For the annual subscription, the one-year period is considered a period of 360 calendar days.
    • The cost of implementing Beesender Bot Master for Creatio and specific customization of the chatbot is calculated separately.

    2. Beesender Server for Creatio Cloud – 20,000 USD/year* 

    Your private instance of the Beesender Universal Cloud Connector to protect chats’ traffic from third-party threats and to increase system resiliency and chat speed.

    • The license is installed and operated from the Tire-III data center server rented by Beesender
    • Includes file service application to store chats’ attachments on an isolated server
    • GDPR compliant

    *Requires mandatory Premium technical support plan

    3. Beesender Server for Creatio On-prem – 12,000 USD/year*

    Your private instance of the Beesender Universal Cloud Connector to protect chats’ traffic from third-party threats and to increase system resiliency and chat speed.

    • The license is installed and operated from a customer's in-house server and computing infrastructure
    • Includes file service application to store chats’ attachments on the corporate server
    • For companies that have Creatio on-site licenses

    *Requires mandatory Premium technical support plan

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    +370 (6) 945-55-44
    Product compatibility
    All products on Creatio platform
    8.1.0 and up
    MS SQL
    .NET Framework
    Deployment options
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals
    What's new?
    Version 3.3.2
    Application compatible with Creatio version 8.1.3.
    Version 3.3.1
    Fixed an issue with webhooks.
    Version 3.3


    • Support for Polish and Hebrew: Enhanced user experience with additional language options.

    User Interface Enhancements

    • Full-Screen Communication Panel: Enhanced visibility in Beesender Chats.
    • New Buttons and Functionalities: Improved navigation and interaction within Freedom UI.
    • Message Status Display: Real-time updates on message delivery statuses across various channels.
    • Scroll Button: Simplified browsing through message history.
    • Chat Closing Button: Streamlined chat management.
    • Show All Button: Expanded visibility for chat message details.

    Data Management and Analysis

    • Advanced Analytics: Introduction of new filters, metrics, and graphs in the "Summary" section.
    • Optimized Chat Distribution: Enhanced control over chat assignments and agent availability.

    Communication Features

    • Message Resending: Facilitated correction of sending errors.
    • Client Responses Display: Unified view of client interactions.
    • "Ask a Question" Message Integration: Streamlined communication without button dependency.
    • Contact Binding: Automated update of contact information with messenger photos.
    • "Share Contacts" Button: Enabled seamless contact sharing in Telegram and Viber.
    • SMS Channel: A new SMS communication channel has been added, enhancing direct text message interactions with customers across various networks.

    Configuration and Customization

    • Enhanced Setup Wizard: Improved efficiency in chat setup and token management.
    • API Key Authentication: Strengthened security measures for API access.

    System Stability and Optimization

    • Load Optimization: Minimized unnecessary system strain.
    • Auto-Opening Page Correction: Fixed issues with pages opening unexpectedly.
    • Chatbot Stability: Reduced occurrences of duplicate chatbot instances.

    Additional Features

    • File Sending Capability: Enhanced file attachment process from the business process designer.
    • Refined "Ask a Question" Element: Improved functionality with text trimming.
    Version 2.6

    New channel - Instagram Direct

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