Beesender Bot Master for Creatio

Beesender Bot Master helps create virtual assistants with a no-code approach.  You can use the Creatio business process designer to set a rule-based chatbot without code development.

Popular cases of chatbots in Creatio:

1. Welcome Bot: helps your clients contact the right group of agents.
2. Waiting Bot: interacts with your clients when your agents can’t.
3. Service Bot: allows you to create a service case without involving an agent.
4. Notification Bot: informs your client whenever the service case status changes.
5. Feedback Bot: asks the client to evaluate the quality of service or consultation.
6. Survey Bot: conducts NPS and CSI surveys through WhatsApp, Twitter, Telegram, etc.
7. HR Bot: helps choose appropriate candidates and schedule meetings with recruiters.
8. Training Bot: makes on-the-go training and tests.

Key features:

• Is a no-code chatbot builder with a set of process elements (send a text, send button message, send image, send file, send location).
• Can automatically create a contact, lead, order, request, etc. during a chat with a client.
• Enriches customer profiles in Creatio with new parameters based on customers' communication history with the chatbot.
• Saves customers' communication history with the chatbot in the contact card.
• Sets the chatbot queue position (before or after the agent).
• Transfers chats from the chatbot to an agent or another chatbot.
• Can activate chatbots with an external trigger (for example, a business process or marketing campaign).
• Is easily updated, thanks to A/B testing functionality.
• Includes the ability to select channels in which the chatbot works and, to connect one chatbot to several channels.
• Has the ability to connect several chatbots to the same communication channel.
• Allows you to set up analytics to display the popularity of different chatbot scenarios.
• If necessary, includes the integration of Beesender Bot Master with a third-party NLP service provider so that your customer can communicate with the chatbot in a natural way.  

Communication channels:

• Web-site widgets
• WhatsApp Business API
• Instagram
• Facebook Messenger
• Facebook Workplace
• Twitter
• Telegram
• Viber
• Line
• WeChat
• Skype
• Microsoft Teams
• Mobile apps (API)
• Customer portals