Beesender Bot Master for Creatio

Product info

Product description

Product description:

Beesender Bot Master application provides for creating virtual assistants (chatbots) on the Creatio platform. Comprehensively designed chatbots help the companies to reduce costs and offer customers and employees a new and often more convenient way to interact.

Chatbot templates include, but are not limited to the following:

Multilingual autorresponding to the web-site visitors' questions
Receiving orders and service requests
Interviewing candidates
Creating and confirming an appointment
Conducting conferences and festivals
Training and coaching staff
Conducting surveys and collecting feedback

Communication channels:

Web-site widgets
Telegram
Viber
Facebook Messenger
Twitter

Key features:

Built-in button chatbots designer for offering the message recipient options to choose from, such as pre-determined responses to a question, or actions to take
Supporting basic response types: postback action buttons as well as plain text
Enriching Contact's profile page with new parameters and text data derived from the chatbot communication history
Chatbot using information from the relevant Creatio pages
Incorporating chatbot functionality into company's business processes. e.g. creation of contact, lead, order, case, etc.
Launching a new message from the chatbot to the customer upon an external trigger, e.g. upon the service call status update
Storing chat history in a separate Chat record tab on the Creatio page
Setting up the sequence of chatbot and agent participation in the dialogue with the customer
Effortless interchanging of the chatbots and ability to carry out A/B testing
Selecting the channels to run chatbot in
Connecting one chatbot to several channels as well as several chatbots to one messenger or web-site widget
Setting up analytics to visualize the popularity of different chatbot threads

Additional resources

Demo package

Presentation

Price and support

Support conditions:

Standart (included in the subscription price):

What is provided:

Solving issues
Answers to system administrator's questions
Primary user training (online, 1 time)
Price of additional hours of project works: 65 usd/ hour

The maximum response time (incidents of 1-2 priority): 4 hours

The maximum response time (incidents of 3-4 priority): 8 hours

Communication channels:

clients' portal
messengers
website
email

Pro (9900 USD/ year):

What is provided:

Customer Success personal manager
Solving issues
Answers to system administrator's questions
Primary user training (online, 1 time)
User training monthly (online)
Answers to system users' questions
Paid developers' time and/or consultants on system settings (it can not be replaced to the next month): 48 hours/year
System update (with reinstalling the package): up to 3 times in a year
Price of additional hours of project works: 60 usd/ hour

The maximum response time (incidents of 1-2 priority): 1 hour

The maximum response time (incidents of 3-4 priority): 4 hours

Communication channels:

clients' portal
messengers
website
email
mobile phone

Premium (19800 USD/ year):

What is provided:

Customer Success personal manager
Solving issues
Answers to system administrator's questions
Primary user training (online, 1 time)
User training monthly (online)
Answers to system users' questions
Paid developers' time and/or consultants on system settings (it can not be replaced to the next month): 96 hours / year
System update (with reinstalling the package): up to 6 times in a year
Price of additional hours of project works: 55 usd/ hour
Beesender Operator Server license support
Consultation with system developers

24/7

The maximum response time (incidents of 1-2 priority): 1 hour

The maximum response time (incidents of 3-4 priority): 2 hours

Communication channels:

clients' portal
messengers
website
email
mobile phone
Skype-group

Price

Beesender Bot Master for Creatio 1 chatbot cloud/on-site subscription

$ 2,400

/ year

Beesender Bot Master for Creatio 10 chatbots cloud/on-site subscription

$ 14,900

/ year

One chatbot license allows you to connect one business process with a chatbot script in the Creatio to one or simultaneously to several messengers (Viber, Telegram, Facebook Messenger) as well as to the web-site widget.
In terms of annual subscription, the 1 year period should be deemed as period of 360 calendar days.
The cost of implementing Beesender Bot Master for Creatio and specific customization of the chatbot as per customer requirements is calculated separately.

Pricing does not include taxes and fees (such as VAT) regulated by law.

Installation