Add-on
Application type
On-site
On-site deployment
Cloud
Cloud deployment
Certified
Application is certified by Creatio experts
Product description
Product description
Beesender Bot Master helps create virtual assistants with a no-code approach. You can use the Creatio business process designer to set a rule-based chatbot without code development.
Popular cases of chatbots in Creatio:
- Welcome Bot: helps your clients contact the right group of agents.
- Waiting Bot: interacts with your clients when your agents can’t.
- Service Bot: allows you to create a service case without involving an agent.
- Notification Bot: informs your client whenever the service case status changes.
- Feedback Bot: asks the client to evaluate the quality of service or consultation.
- Survey Bot: conducts NPS and CSI surveys through WhatsApp, Twitter, Telegram, etc.
- HR Bot: helps choose appropriate candidates and schedule meetings with recruiters.
- Training Bot: makes on-the-go training and tests.
Key features:
- Is a no-code chatbot builder with a set of process elements (send a text, send button message, send image, send file, send location).
- Can automatically create a contact, lead, order, request, etc. during a chat with a client.
- Enriches customer profiles in Creatio with new parameters based on customers' communication history with the chatbot.
- Saves customers' communication history with the chatbot in the contact card.
- Sets the chatbot queue position (before or after the agent).
- Transfers chats from the chatbot to an agent or another chatbot.
- Can activate chatbots with an external trigger (for example, a business process or marketing campaign).
- Is easily updated, thanks to A/B testing functionality.
- Includes the ability to select channels in which the chatbot works and, to connect one chatbot to several channels.
- Has the ability to connect several chatbots to the same communication channel.
- Allows you to set up analytics to display the popularity of different chatbot scenarios.
- If necessary, includes the integration of Beesender Bot Master with a third-party NLP service provider so that your customer can communicate with the chatbot in a natural way.
Communication channels:
-
Web-site widgets
-
WhatsApp Business API
-
Instagram
- Facebook Messenger
-
Facebook Workplace
-
Twitter
-
Telegram
-
Viber
-
Line
-
WeChat
-
Skype
-
Microsoft Teams
-
Mobile apps (API)
-
Customer portals
Additional resources
Price and support
Support conditions
Basic Plan (5% of the licenses price):
- Case registration time: 24/7
- Case registration channels:
- client portal
- website chatbot
- Support hours (GMT+2): 9 am – 6 pm (Monday – Friday)
- Communication channels with support team: client portal, email
- Response time for high-priority cases, working hours: 4
- Response time for incidents of 2-4 priority, working hours: 8
- Resolution time for incidents of high priority, hours: 48
- Resolution time for incidents of 2-4 priority, hours: 96
What is provided:
- Answers to system administrator’s questions
- Case processing
- Introductional user training (online, one time)
- Number of authorized contacts eligible to submit support cases: 2
Business Plan (12% of the licenses price):
- Case registration time: 24/7
- Case registration channels:
- client portal
- website chatbot
- Support hours (GMT+2): 9 am – 6 pm (Monday – Sunday)
- Communication channels with support team: client portal, email, cell phone
- Response time for high-priority cases, working hours: 1
- Response time for incidents of 2-4 priority, working hours: 4
- Resolution time for incidents of high priority, hours: 24
- Resolution time for incidents of 2-4 priority, hours: 48
What is provided:
- System update (with the reinstallation of the packages): Up to 2 times per year
- Case processing
- Introductional user training (online, one time)
- Number of authorized contacts eligible to submit support cases: 5
- Answers to system administrator’s questions
- Answers to system users’ questions
- Personal Customer Success Manager
Premium Plan (20% of the licenses price):
- Case registration time: 24/7
- Case registration channels:
- client portal
- website chatbot
- Support hours (GMT+2): 24/7
- Communication channels with support team: client portal, email, cell phone, Skype
- Response time for high-priority cases, working hours: 1
- Response time for incidents of 2-4 priority, working hours: 2
- Resolution time for incidents of high priority, hours: 12
- Resolution time for incidents of 2-4 priority, hours: 24
What is provided:
- Case processing
- Introductional user training (online, one time)
- Number of authorized contacts eligible to submit support cases: 15
- Answers to system administrator’s questions
- Answers to system users’ questions
- Personal Customer Success Manager
- System update (with the reinstallation of the packages): Up to 4 times per year
- Meetings with system developers
- Beesender Server license support
Price
Beesender Bot Master for Creatio one chatbot cloud/on-site subscription
$ 2.400
/ year
- One chatbot license allows you to connect one business process with a chatbot.
- For the annual subscription, the one-year period is considered a period of 360 calendar days.
- The cost of implementing Beesender Bot Master for Creatio and specific customization of the chatbot is calculated separately.
Pricing does not include taxes and fees (such as VAT) regulated by law.
Installation
Product compatibility
Product
All products on Creatio platform
Version
7.11 and up
DBMS
Any supported DBMS
Platform
.Net Framework
Guides and manuals
Steps to start a free trial:
1. Install the add-on from Creatio Marketplace.
2. If trial licenses were not uploaded automatically, ask your Creatio account manager to provide you with trial licenses:
- Beesender Chat Master - 1
- Beesender Bot Master - 1
3. Contact the Beesender support team (support@beesender.com) for a product intro call.
