5 (14 ratings)

Beesender Chat Master for Creatio

Advanced omnichannel chats functionality for Creatio
    Product description

    Beesender Chat Master for Creatio (formerly Beesender Operator) extends out-of-the-box chat functionality in Creatio. We connect Creatio with 18 communication channels and help increase productivity.

    Use cases:

    1. For e-commerce businesses where a significant part of customer interaction happens through chat, Beesender Chat Master can be utilized to collect and analyze these interactions. This helps to understand common customer issues, monitor agent performance, and identify areas of improvement. The chat analytics can be used for training customer service agents and improving the overall quality of service.

    2. In tech support companies providing assistance via chat, Beesender Chat Master ensures efficient distribution of customer queries. The chat distribution can be configured based on the agent's skills, expertise, and current workload, ensuring that customer queries are handled by the most suitable agent. This leads to improved resolution times and increased customer satisfaction.

    3. For financial services companies dealing with complex customer queries, Beesender Chat Master allows agents to launch automated workflows in response to customer inquiries. This can be particularly useful for handling frequently asked questions or common requests, freeing up agents to handle more complex queries and enhancing customer service efficiency.

    4. In call centers where chat and voice support are both utilized, Beesender Chat Master can facilitate seamless transfer of customer interactions between chat and voice channels. This helps to ensure that customers receive timely and appropriate assistance based on their preferences and the complexity of their queries. The ability to easily transfer between channels can significantly enhance the customer experience and streamline operations in the call center.

      Key features:

      • Dynamically assigning chats to relevant agents or agent groups
      • Transferring chats from one agent to another agent or group of agents
      • Notifying agents of new chats in four ways
      • Creating a new contact, lead, and/or case during a chat
      • Launching business processes during a chat
      • Automatically saving customer's social media accounts obtained through instant messenger to the communication channels detail in the contact's page
      • Initiating a new chat from a contact page in the Creatio interface
      • Resuming a closed chat (re-opening the chat)
      • Identifying authorized users communicating through the website widget
      • Receiving images and files from customers when communicating in instant messengers and saving links to the chat detail in Creatio
      • Answering quickly through "quick answers" templates
      • Searching by full text for the relevant template
      • Sending files to the customer through the company's FTP server
      • Sending articles from the knowledge base to the customer
      • Displaying related contacts, leads, and cases on the chat page
      • Saving all communication history to the chat page
      • Storing all chats on the contact page
      • Assigning the category of the request upon closing the chat for future segmentation
      • Generating code for connecting the widget to the website
      • "Peeping" on the customer typing in the website widget
      • Analyzing chats and operators

      Additional options:

      Communication channels:
      • Website live chat;
      • WhatsApp Business API (with the option to choose any WABA-service provider);
      • Instagram Direct;
      • Facebook;
      • Facebook Messenger;
      • Facebook Workplace;
      • Microsoft Teams;
      • Twitter;
      • Skype;
      • Viber (including Viber Sessions);
      • Telegram;
      • WeChat;
      • Line;
      • Drift (coming soon);
      • Intercom (coming soon);
      • Mobile applications (API);
      • Customer portal live chat.
      Beesender Chat Master for Creatio cloud/on-site subscription
      $ 360
      user / year

      1. Beesender Chat Master for Creatio cloud/on-site subscription

      • One Beesender Chat Master license allows you to communicate with customers simultaneously through a variety of channels. The price of the license does not depend on the number of communication channels, the number of chats, or the number of active contacts.
      • In terms of the annual subscription, the one-year period refers to a period of 360 calendar days.
      • The cost of implementing Beesender for Creatio and specific customization is calculated separately.

      2. Beesender Server for Creatio Cloud – 20,000 USD/year

      Your private instance of the Beesender Universal Cloud Connector to protect chats’ traffic from third-party threats and to increase system resiliency and chat speed.

      • The license is installed and operated from the Tire-III data center server rented by Beesender
      • Includes file service application to store chats’ attachments on an isolated server
      • GDPR compliant

      *Requires mandatory Premium technical support plan

      3. Beesender Server for Creatio On-prem – 12,000 USD/year*

      Your private instance of the Beesender Universal Cloud Connector to protect chats’ traffic from third-party threats and to increase system resiliency and chat speed.

      • The license is installed and operated from a customer's in-house server and computing infrastructure
      • Includes file service application to store chats’ attachments on the corporate server
      • For companies that have Creatio on-site licenses

      *Requires mandatory Premium technical support plan

      The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
      Pricing does not include taxes and fees (such as VAT) regulated by law.
      The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

      Terms & Conditions

      Support is available for this application.
      Support conditions

      Support is provided by a developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

        Support contacts
        +370 (6) 945-55-44 (Lithuania)
        Product compatibility
        All products on Creatio platform
        8.0.6 and up
        Any supported DBMS
        .NET Framework
        Deployment options
        Account data sharing

        By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

        The App Developer will process your data under their privacy policy.

        Guides and manuals

        Leave your feedback about the solution to its developer and Marketplace team

        What's new?
        Version 3.1
        01 June 2023
        1. New channel added: Instagram Comments
        2. Localization added for Ukrainian language
        3. Beesender token request is now available directly within Creatio
        4. Delivery and read status for Viber, WhatsApp (Twilio), Instagram Direct, Facebook Messenger, and Widget channels are now available
        5. Troubleshooting message now displayed when synchronization errors occur
        6. Quick filters added for date and agent in the Chats section.
        Version 2.6
        13 September 2022

        New channel - Instagram Direct

        Version 2.5
        14 March 2022

        Vkontakte and Odnoklassniki channels were removed.

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