Beesender Chat Master for Creatio

Beesender Chat Master for Creatio (formerly Beesender Operator) extends out-of-the-box chat functionality in Creatio. We connect Creatio with 18 communication channels and help increase productivity.

Key features:

• Dynamically assigning chats to relevant agents or agent groups
• Transferring chats from one agent to another agent or group of agents
• Notifying agents of new chats in four ways
• Creating a new contact, lead, and/or case during a chat
• Launching business processes during a chat
• Automatically saving customer's social media accounts obtained through instant messenger to the communication channels detail in the contact's page
• Initiating a new chat from a contact page in the Creatio interface
• Resuming a closed chat (re-opening the chat)
• Identifying authorized users communicating through the website widget
• Receiving images and files from customers when communicating in instant messengers and saving links to the chat detail in Creatio
• Answering quickly through "quick answers" templates
• Searching by full text for the relevant template
• Sending files to the customer through the company's FTP server
• Sending articles from the knowledge base to the customer
• Displaying related contacts, leads, and cases on the chat page
• Saving all communication history to the chat page
• Storing all chats on the contact page
• Assigning the category of request upon closing the chat for future segmentation
• Generating code for connecting the widget to the website
• "Peeping" on the customer typing in the website widget
• Analyzing chats and operators

Additional options:

• Hybrid Dialogs "Chatbot - Agent - Chatbot" (requires Beesender Bot Master license). 

Communication channels:

• Website live chat;
• WhatsApp Business API (with the option to choose any WABA-service provider);
• Instagram Direct;
• Facebook;
• Facebook Messenger;
• Facebook Workplace;
• Microsoft Teams;
• Twitter;
• Skype;
• Viber (including Viber Sessions);
• Telegram;
• WeChat;
• Line;
• Drift (coming soon);
• Intercom (coming soon);
• Mobile applications (API);
• Customer portal live chat.