5
5 (13 ratings)

Beesender Chat Master for Creatio

Advanced omnichannel chats functionality for Creatio

Add-on
Application type
On-site
On-site deployment
Cloud
Cloud deployment
Certified
Application is certified by Creatio experts
    Product description
    Product description

    Beesender Chat Master for Creatio (formerly Beesender Operator) extends out-of-the-box chat functionality in Creatio. We connect Creatio with 18 communication channels and help increase productivity.

      Key features:

      • Dynamically assigning chats to relevant agents or agent groups
      • Transferring chats from one agent to another agent or group of agents
      • Notifying agents of new chats in four ways
      • Creating a new contact, lead, and/or case during a chat
      • Launching business processes during a chat
      • Automatically saving customer's social media accounts obtained through instant messenger to the communication channels detail in the contact's page
      • Initiating a new chat from a contact page in the Creatio interface
      • Resuming a closed chat (re-opening the chat)
      • Identifying authorized users communicating through the website widget
      • Receiving images and files from customers when communicating in instant messengers and saving links to the chat detail in Creatio
      • Answering quickly through "quick answers" templates
      • Searching by full text for the relevant template
      • Sending files to the customer through the company's FTP server
      • Sending articles from the knowledge base to the customer
      • Displaying related contacts, leads, and cases on the chat page
      • Saving all communication history to the chat page
      • Storing all chats on the contact page
      • Assigning the category of request upon closing the chat for future segmentation
      • Generating code for connecting the widget to the website
      • "Peeping" on the customer typing in the website widget
      • Analyzing chats and operators

      Communication channels:

      • Website live chat 
      • WhatsApp Business API (with the option to choose any WABA-service provider)
      • Instagram
      • Facebook
      • Facebook Messenger
      • Facebook Workplace
      • Microsoft Teams
      • Twitter
      • Skype
      • Viber (including Viber Sessions)
      • Telegram
      • WeChat
      • Line
      • Drift (coming soon)
      • Intercom (coming soon)
      • Mobile applications (API)
      • Customer portal live chat

      Additional options:

      • Hybrid Dialogs "Chatbot - Agent - Chatbot" (requires Beesender Bot Master license)
      • Service mass texting through messengers (requires Beesender Outbound license).
      For details please visit beesender.com
      Languages
      Support conditions

      Basic Plan (5% of the licenses price):

      • Case registration time: 24/7
      • Case registration channels: 
        • client portal
        • website chatbot
        • email
      • Support hours (GMT+2): 9 am – 6 pm (Monday – Friday)
      • Communication channels with support team: client portal, email
      • Response time for high-priority cases, working hours: 4
      • Response time for incidents of 2-4 priority, working hours: 8
      • Resolution time for incidents of high priority, hours: 48
      • Resolution time for incidents of 2-4 priority, hours: 96

      What is provided:

      • Answers to system administrator’s questions
      1. Case processing
      2. Introductional user training (online, one time)
      3. Number of authorized contacts eligible to submit support cases: 2

       

      Business Plan (12% of the licenses price):

      • Case registration time: 24/7
      • Case registration channels: 
        • client portal
        • website chatbot
        • email
      • Support hours (GMT+2): 9 am – 6 pm (Monday – Sunday)
      • Communication channels with support team: client portal, email, cell phone
      • Response time for high-priority cases, working hours: 1
      • Response time for incidents of 2-4 priority, working hours: 4
      • Resolution time for incidents of high priority, hours: 24
      • Resolution time for incidents of 2-4 priority, hours: 48

      What is provided:

      • System update (with the reinstallation of the packages): Up to 2 times per year
      1. Case processing
      2. Introductional user training (online, one time)
      3. Number of authorized contacts eligible to submit support cases: 5
      4. Answers to system administrator’s questions
      5. Answers to system users’ questions
      6. Personal Customer Success Manager

       

      Premium Plan (20% of the licenses price):

      • Case registration time: 24/7
      • Case registration channels: 
        • client portal
        • website chatbot
        • email
      • Support hours (GMT+2): 24/7
      • Communication channels with support team: client portal, email, cell phone, Skype
      • Response time for high-priority cases, working hours: 1
      • Response time for incidents of 2-4 priority, working hours: 2
      • Resolution time for incidents of high priority, hours: 12
      • Resolution time for incidents of 2-4 priority, hours: 24

      What is provided:

      1. Case processing
      2. Introductional user training (online, one time)
      3. Number of authorized contacts eligible to submit support cases: 15
      4. Answers to system administrator’s questions
      5. Answers to system users’ questions
      6. Personal Customer Success Manager
      7. System update (with the reinstallation of the packages): Up to 4 times per year
      8. Meetings with system developers
      9. Beesender Server license support
      Price
      Beesender Chat Master for Creatio cloud/on-site subscription
      $ 420
      user / year
      • One Beesender Chat Master license allows you to communicate with customers simultaneously through a variety of channels. The price of the license does not depend on the number of communication channels, the number of chats, or the number of active contacts.
      • In terms of the annual subscription, the one-year period refers to a period of 360 calendar days.
      • The cost of implementing Beesender for Creatio and specific customization is calculated separately.
      Pricing does not include taxes and fees (such as VAT) regulated by law.
      Product compatibility
      Product
      All products on Creatio platform
      Version
      7.11 and up
      DBMS
      Any supported DBMS
      Platform
      .Net Framework

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      What's new?
      Version 2.5
      14 March 2022

      Vkontakte and Odnoklassniki channels were removed.