5
5 (14 ratings)

Beesender Chat Master for Creatio

Certified
Advanced omnichannel chats functionality for Creatio
    Description
    Product description

    Beesender Chat Master for Creatio (formerly Beesender Operator) extends out-of-the-box chat functionality in Creatio. We connect Creatio with 18 communication channels and help increase productivity.

      Key features:

      • Dynamically assigning chats to relevant agents or agent groups
      • Transferring chats from one agent to another agent or group of agents
      • Notifying agents of new chats in four ways
      • Creating a new contact, lead, and/or case during a chat
      • Launching business processes during a chat
      • Automatically saving customer's social media accounts obtained through instant messenger to the communication channels detail in the contact's page
      • Initiating a new chat from a contact page in the Creatio interface
      • Resuming a closed chat (re-opening the chat)
      • Identifying authorized users communicating through the website widget
      • Receiving images and files from customers when communicating in instant messengers and saving links to the chat detail in Creatio
      • Answering quickly through "quick answers" templates
      • Searching by full text for the relevant template
      • Sending files to the customer through the company's FTP server
      • Sending articles from the knowledge base to the customer
      • Displaying related contacts, leads, and cases on the chat page
      • Saving all communication history to the chat page
      • Storing all chats on the contact page
      • Assigning the category of request upon closing the chat for future segmentation
      • Generating code for connecting the widget to the website
      • "Peeping" on the customer typing in the website widget
      • Analyzing chats and operators

      Additional options:

       
      For details please visit beesender.com.

      Communication channels:

      • Website live chat;
      • WhatsApp Business API (with the option to choose any WABA-service provider);
      • Instagram Direct;
      • Facebook;
      • Facebook Messenger;
      • Facebook Workplace;
      • Microsoft Teams;
      • Twitter;
      • Skype;
      • Viber (including Viber Sessions);
      • Telegram;
      • WeChat;
      • Line;
      • Drift (coming soon);
      • Intercom (coming soon);
      • Mobile applications (API);
      • Customer portal live chat.
      Languages
      Price
      Beesender Chat Master for Creatio cloud/on-site subscription
      $ 300
      user / year
      Beesender Server for Creatio Cloud
      $ 20.000
      / year
      Beesender Server for Creatio On-prem
      $ 12.000
      / year

      1. Beesender Chat Master for Creatio cloud/on-site subscription

      • One Beesender Chat Master license allows you to communicate with customers simultaneously through a variety of channels. The price of the license does not depend on the number of communication channels, the number of chats, or the number of active contacts.
      • In terms of the annual subscription, the one-year period refers to a period of 360 calendar days.
      • The cost of implementing Beesender for Creatio and specific customization is calculated separately.

      2. Beesender Server for Creatio Cloud* 

      Your private instance of the Beesender Universal Cloud Connector to protect chats’ traffic from third-party threats and to increase system resiliency and chat speed.

      • The license is installed and operated from the Tire-III data center server rented by Beesender
      • Includes file service application to store chats’ attachments on an isolated server
      • GDPR compliant

      *Requires mandatory Premium technical support plan

      3. Beesender Server for Creatio On-prem*

      Your private instance of the Beesender Universal Cloud Connector to protect chats’ traffic from third-party threats and to increase system resiliency and chat speed.

      • The license is installed and operated from a customer's in-house server and computing infrastructure
      • Includes file service application to store chats’ attachments on the corporate server
      • For companies that have Creatio on-site licenses

      *Requires mandatory Premium technical support plan

      Pricing does not include taxes and fees (such as VAT) regulated by law.
      The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

      Terms & Conditions

      Support is available for this application.
      Support conditions

      Support is provided by a developer within the “Basic”, “Business” and “Premium” packages.Detailed information about the support packages and the support terms can be found on the Creatio website.

        Support contacts
        Phone
        +370 (6) 945-55-44 (Lithuania)
        Email
        support@beesender.com
        Product compatibility
        Product
        All products on Creatio platform
        Version
        7.11 and up
        DBMS
        Any supported DBMS
        Platform
        .Net Framework
        Deployment options
        Cloud
        On-site

        Leave your feedback about the solution to its developer and Marketplace team

        What's new?
        Version 2.6
        13 September 2022

        New channel - Instagram Direct

        Version 2.5
        14 March 2022

        Vkontakte and Odnoklassniki channels were removed.

        Developed by
        Type
        Compatibility