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Case Characteristics Customiser for Creatio

Extend the variety of your specific case parameters
    Product description

    Case Characteristics Customiser for Creatio expands the set of case fields with specific parameters of various types of data depending on the service chosen by the user.

    This extension is intended for user's operations both in the system and the portal.

    Use cases:

    The extension will be useful for companies that use a large number of different services that require the collection of additional data when creating cases for them.

    Key features:

    • The capacity to add specific parameters to the case according to the service.
    • The exact position settings in the display order for each characteristic in the case.
    • The possibility to create characteristics for all data types that are available in the system and custom lists as well.


    The solution works only in sections with classic interface.
    Case Characteristics Customiser for Creatio cloud / on-site subscription
    $ 2.500
    / year
    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Product compatibility
    Service (enterprise)
    7.12 and up
    Any supported DBMS
    .NET Framework
    Deployment options

    The solution works only in sections with classic interface.

    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    To create characteristics, you need:

    • Register Cases and Services sections to the [Object-specific form page interface in the Freedom and Classic UI shell] lookup (Object codes - Case and ServiceItem).
    • Display the [Cases] and [Services] sections in the classic workplace.
    • Go to [System Designer].
    • Open the [Lookups] section.
    • Find and open the [Characteristics] lookup.
    • Create the characteristic records specifying the required data type.

    To fill the service with characteristics:

    • Go to the [Services] section.
    • Open the record of the required [Service].
    • Go to the [Additional parameters] tab.
    • Fill the [Specifications] detail with data. Choose the characteristic from the [Characteristics] lookup, and set the priority of position in case and necessity of the characteristic. Also, you can set a default value for each characteristic.

    Leave your feedback about the solution to its developer and Marketplace team

    What's new?
    Version 1.0
    Add specific parameters to the case according to the service.
    Display order for each characteristic in the case.
    Create characteristics for all data types.
    Developed by