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Five9 connector for Creatio

Connector to Five9 cloud contact center
    Description
    Product description

    Five9 connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using the Five9 cloud contact center. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another extension phone number

    • Indicate a call result

    • Keep track of call analytics

    Supported basic features:

    • Access an entire call history with a client

    • Identify a Contact and Account by a phone number

    Notes:

    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

    To use this connector, you need an active Five9 subscription.

    The current version does not support dial-pad and mute functions due to the Five9 SDK limitations.

    Languages
    Price
    Five9 connector for Creatio cloud / on-site subscription
    $ 60
    user / year

    To use this connector, you need an active Five9 subscription.

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the “Basic”, “Business”, and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Email
    creatio@velvetech.com
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .NET Framework
    Deployment options
    Cloud
    On-site
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    The Velvetech’s Five9 connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at creatio@velvetech.com for further assistance.

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