Five9 connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

Use cases:

• Call management – the connector allows Creatio users to make inbound and outbound calls using the Five9 cloud contact center. During the call, an agent can access all information about the Contact, including the history of previous communications.

• Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

Key features:

• Make outgoing calls and accept incoming calls in Creatio

• Put a call on hold

• Transfer a call to another extension phone number

• Indicate a call result

• Keep track of call analytics

Supported basic features:

• Access an entire call history with a client

• Identify a Contact and Account by a phone number

Notes:

Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

To use this connector, you need an active Five9 subscription.

The current version does not support dial-pad and mute functions due to the Five9 SDK limitations.