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Talkdesk connector for Creatio

The Talkdesk connector enables access to the Talkdesk Agent Workspace in the Creatio interface

    Description
    Product description

    The Talkdesk connector for Creatio will allow you to access the Agent Workspace in the Creatio UI and effectively communicate with clients and colleagues while keeping all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using the Talkdesk cloud contact center system. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Voice Features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another phone number

    • Identify a Contact and Account by a phone number

    • Indicate a call result

    • Access an entire call history with a client

    • Keep track of call analytics

    SMS Features:

    • Send and receive messages

    • Store SMS data within the system

    • Access and view SMS history

    Chat Features:

    • Send and receive messages

    • Store chat data within the system

    • Access and view chat history

    Notes:

    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality.

    To use this connector, you need an active Talkdesk subscription.

    The functionality of the connector is dependent on the TalkDesk Agent Workspace. Some functional features, such as agent state management, can be available if they are supported by the TalkDesk Agent Workspace.

    Languages
    Price
    Talkdesk connector for Creatio cloud / on-site subscription
    $ 60
    user / year
    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
    Support is available for this application.
    Support conditions

    Support is provided by the developer within the “Basic”, “Business” and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Email
    creatio@velvetech.com
    Product compatibility
    Deployment options
    Cloud
    On-site
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    The Velvetech’s Talkdesk connector for Creatio requires technical and system administration skills to configure and set up. Please contact Velvetech Support at creatio@velvetech.com for further assistance.

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