Velvetel AI Appointment Assistant for Creatio is a voice-based AI agent that works exclusively with Velvetel Pulse for Creatio and helps automate appointment-related conversations during live customer calls.

The AI assistant identifies the caller, checks their upcoming appointments in Creatio, proactively informs them about scheduled, unconfirmed, or confirmed appointments, and enables them to manage those appointments directly.

The solution reduces missed appointments, lowers agent workload, and improves customer experience by automating routine appointment interactions.

Outbound AI reminder calls and appointment rescheduling are planned for the next phase.