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Velvetel connector for Creatio

Connector to Velvetel cloud phone system

Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
    Product description
    Product description

    Velvetel connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using the VELVETEL cloud phone system. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another phone number

    • Possibility to assign a personal manager during the first interaction

    • Indicate a call result

    • Keep track of call analytics

    • Opportunity to choose the Caller Number for outgoing calls

    Supported basic features:

    • Access an entire call history with a client

    • Identify a Contact and Account by a phone number

    Notes:

    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality or as a part of a Contact Center Product Suite.

    To use this connector, you need an active VELVETEL subscription.

    Coming soon features:

    • Patch another extension or phone number into an active call for a conference call.

    Languages
    Support conditions

    Support is provided by the developer within the “Basic”, “Business”, and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Price
    Velvetel connector for Creatio cloud / on-site subscription*
    $ 60
    user / year

    * The annual subscription plan for the VELVETEL Cloud Telephony VoIP Service and nationwide dialing for the US and Canada are sold separately at the price of $299.88 per user/per year. For other regions, we offer a SIP-Trunk connection with your local provider and a subscription to our telephony service at the price of $120 per user/per year.

    Pricing does not include taxes and fees (such as VAT) regulated by law.
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .Net Framework
    Guides and manuals

    The Velvetech’s Velvetel connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at creatio@velvetech.com for further assistance.

    Leave your feedback about the solution to its developer and Marketplace team