VELVETEL VoIP Telephony Service for Creatio allows you to effectively engage with clients and colleagues on the phone and keep all communication history logged in one place in Creatio.
Call management – the solution allows Creatio users to make inbound and outbound calls using the VELVETEL VoIP telephony service. During the call, an agent can access all information about the Contact, including the history of previous communications.
Call Analytics – managers can analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.
Make outgoing calls and accept incoming calls in Creatio
Put a call on hold
Transfer a call to another phone number
Possibility to assign a personal manager during the first interaction
Save a call result
Keep track of call analytics
Opportunity to choose the Caller Number for outgoing calls
Call recordings are available in Creatio
Supported basic features:
Access an entire call history with a Contact
Identify a Contact and Account by a phone number
- An annual subscription to the VELVETEL nationwide dialing plan is available for the US and Canada at the price of $179.88/user/year and purchased from Velvetech directly. Contact Velvetech via email at email@example.com or phone +1 (847) 559-0864. If you already have an active dialing plan subscription or your business is located outside of the US and Canada, we offer a SIP-Trunk connection with your selected VoIP service provider.
Coming soon features:
Patch another extension or phone number into an active call for a conference call.
Terms & Conditions
Support is provided by the developer within the “Basic”, “Business”, and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
VELVETEL VoIP Telephony Service for Creatio requires technical and system administration skills to configure and set up. Please follow the link to the Admin Guide provided below or contact Velvetech Support at firstname.lastname@example.org for further assistance.
Leave your feedback about the solution to its developer and Marketplace team
SIP credentials are now stored as hash
Added mute incoming call button
Object links in a transfer call are now carried over from the original call
General improvements and bug fixes
VELVETEL VoIP Telephony Service requires a nationwide dialing plan subscription, which is available for the US and Canada at the price of $179.88/user/year and purchased from Velvetech directly. Contact Velvetech via email at email@example.com or phone +1 (847) 559-0864. If you already have an active dialing plan subscription or your business is located outside of the US and Canada, we offer a SIP-Trunk connection with your selected VoIP service provider.