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VELVETEL VoIP Telephony Service for Creatio

VELVETEL cloud phone system and telephony service
    Description
    Product description

    VELVETEL VoIP Telephony Service for Creatio allows you to effectively engage with clients and colleagues on the phone and keep all communication history logged in one place in Creatio.

    Use cases:

    • Call management – the solution allows Creatio users to make inbound and outbound calls using the VELVETEL VoIP telephony service. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – managers can analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another phone number

    • Possibility to assign a personal manager during the first interaction

    • Save a call result

    • Keep track of call analytics

    • Opportunity to choose the Caller Number for outgoing calls

    • Call recordings are available in Creatio

    Supported basic features:

    • Access an entire call history with a Contact

    • Identify a Contact and Account by a phone number

    Notes:

    • An annual subscription to the VELVETEL nationwide dialing plan is available for the US and Canada at the price of $179.88/user/year and purchased from Velvetech directly. Contact Velvetech via email at sales@velvetech.com or phone +1 (847) 559-0864. If you already have an active dialing plan subscription or your business is located outside of the US and Canada, we offer a SIP-Trunk connection with your selected VoIP service provider.

    Coming soon features:

    • Patch another extension or phone number into an active call for a conference call.

    Languages
    Price
    VELVETEL VoIP Telephony Service for Creatio cloud / on-site subscription
    $ 180
    user / year

    VELVETEL VoIP Telephony Service requires a nationwide dialing plan subscription, which is available for the US and Canada at the price of $179.88/user/year and purchased from Velvetech directly. Contact Velvetech via email at sales@velvetech.com or phone +1 (847) 559-0864. If you already have an active dialing plan subscription or your business is located outside of the US and Canada, we offer a SIP-Trunk connection with your selected VoIP service provider.

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the “Basic”, “Business”, and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Email
    creatio@velvetech.com
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .NET Framework
    .NET 6 (started from 8.0.9)
    Deployment options
    Cloud
    On-site
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    VELVETEL VoIP Telephony Service for Creatio requires technical and system administration skills to configure and set up. Please follow the link to the Admin Guide provided below or contact Velvetech Support at creatio@velvetech.com for further assistance.

    What's new?
    Version 2.4
    • Set agent availability inside Creatio 
    • See your colleagues availability in real-time during transfer or in Contact section
    • General improvements
    Version 2.3
    • OOTB Trial Setup now available 
    • General improvements
    Version 2.2

    Control Call Queues statuses using Creatio interface

    User Profile can be controlled via System Users section

    General improvements

    Version 1.10

    SIP credentials are now stored as hash

    Added mute incoming call button

    Object links in a transfer call are now carried over from the original call

    General improvements and bug fixes

    Developed by
    Support
    Cost
    Category
    Compatibility