Webitel call manager for Creatio aggregates all the advantages of the customer relationship management system which includes a complete set of tools to efficiently manage calls, as well as industry best practices to increase employees’ operational efficiency.

Webitel call manager for Creatio includes the following capabilities:

• Manage a single database of accounts and contacts
• Manage the history of interactions with clients
• Record phone calls
• Automatic caller ID when receiving a call
• Call reception, initiation, call transfer to the standby mode and to another employee
• Integration of additional communication channels (ie: call from a website, email, etc.)
• Track call statistics and build your own analytics
• Connect communication channels and users, setting IVR-menu and call routing

The remarkable flexibility and ease of use makes the system highly adaptive, meeting the objectives and requirements of any company regardless of its scope, scale and industry.