Webitel is a vendor of a low-code platform for contact center automation. Our innovative software solution enables omnichannel customer interaction and engagement via calls, chats, websites, emails, and mobile apps. We offer comprehensive services for midsize and large companies, helping boost corporate communications, demonstrate outstanding customer service, and perform challenging business tasks.
The Webitel platform is designed to easily build and effectively manage workflows, teams, and tasks, as well as create customer service scenarios of any complexity across all possible communication channels. The platform functionality provides complex flexibility and powerful tools for contact center automation and business growth.
Our product capacities cover:
- Cloud PBX
- Multichannel call center (inbound & outbound calls, messengers, emails, web chats)
- AI dialers
- Voice bots
- Intelligent routing
- AI AMD tool
- Call history
- Supervisor module
- Statistics and analytics
- Seamless integration with CRM, BPM systems, and other services.
For more than 10 years, Webitel has served as a reliable partner for various financial and microfinance organizations, banks, insurance companies, retail, distribution, logistics, service, and manufacturing enterprises. We are proud to share our expertise in helping companies increase their performance, scale their business and start new projects over the world.
To broaden business opportunities for your company, we have developed exceptional applications for Creatio products, trusted by hundreds of corporate clients.