Writer Bot for Creatio - development of your own bots using modern technologies with the possibility of any integrations, unlimited scaling and working in any messenger.

Our team of skilled developers creates intelligent chatbots that can handle a wide range of tasks, from answering frequently asked questions to guiding customers through the sales process. By leveraging natural language processing (NLP) and machine learning algorithms, our chatbots provide personalized interactions, improve response times, and free up your staff to focus on higher-value activities.

Use cases:

Our solution serves to simplify interaction with customers in non-voice communication by implementing a chat bot on the website and any messengers. At the moment, cases have been solved for various business areas:

• Internet provider: Client identification by internal IP / phone number, immediate greeting by name and account balance informing, mailing through messengers
• Banking sector: Client authorization through the global banking ID, possibility to leave an appeal and follow-up activity to the feedback from the client
• Logistics company: Authorization with phone number, ability to track parcels and calculate costs, advanced analytics and service levels through real-time graphs
• Housing and communal services: Receive appeals and complaints with photos and videos attached, start business process to handle it directly from the chat and many others.

Key features:

• Can automatically create a contact, lead, order, request, etc. during a chat with a client.
• Enriches customer profiles in Creatio with new parameters based on customers' communication history with the chatbot
• Saves customers' communication history with the chatbot in the contact card.
• Sets the chatbot queue position (before or after the specialist)
• Transfers chats from the chatbot to a specialist or another chatbot
• Can activate chatbots with an external trigger (for example, a business process or marketing campaign)
• Includes the ability to select channels in which the chatbot works and, to connect one chatbot to several channels
• Has the ability to connect several chatbots to the same communication channel
• Proprietary NLP algorithms (natural language recognition)
• Hybrid Dialogs "Chatbot - Specialist - Chatbot"

Communication channels:

• Website
• WhatsApp
• Instagram
• Facebook
• Viber
• Telegram
• WeChat
• Mobile apps (API)

Notes:

Writer Bot for Creatio is an extension of Writer operator for Creatio app, which allows you to install and use a bot in your chats to automate processes.