Automatic appointment of service and assignee in a new case based on incoming email and service details

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Manage problems connected to cases

Connector to Okta, an integrated multifactor authentication cloud platform

The connector allows you to connect Google Sheets and your Creatio (two-way exchange). Now you can automatically transfer data from Google sheets and create new objects as contacts, orders, etc in your Creatio.

Seamlessly connect your Formstack Forms subscription to Creatio to bring in new records, and ensure they're attributed to the proper landing page and campaign.

Take photos using a laptop or phone camera and save them to records immediately

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.