Manage problems connected to cases

Take photos using a laptop or phone camera and save them to records immediately

Create additional dynamic characteristics for your configuration item

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Quickly create and automate cases according to a schedule

Engage with your audience from landing pages, analyze its web sessions, and automate marketing workflows

Easily manage a chain of activities of the case life cycle