Automatic appointment of service and assignee in a new case based on incoming email and service details

The Inter Weave eCommerce Gateway, is a powerful,easy-to-use configurable integration, delivered by Inter Weave SMART Solutions, a comprehensive SaaS, Integration Platform.

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Manage problems connected to cases

The connector allows you to connect several Nova Poshta offices, create TTN in the order, track the status of the parcel and link the status of the parcel to the status of the order, print TTN, and use parcel data to automate messages to customers

Take photos using a laptop or phone camera and save them to records immediately

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

The connector allows you to connect Prom.ua stores and receive orders online.