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Call Scripts for Creatio

Embrace dynamic call scripts for effective customer communications.
    Product description

    Call Scripts for Creatio allows you to use call script functionality right from the Creatio interface. With it, users can easily navigate conversations with customers and handle calls more efficiently. All you have to do is to set up a business process, run the script according to this process, and rely on a guided conversation during the call. Call Scripts can be integrated with any telephony you use.

    Use cases:

    • Increase the agents’ performance – Help your agents ask the right questions at the right time to get the most out of every conversation they have with a customer.

    • Onboard and train new agents faster – Use call scripts to guide conversations for your new agents, encourage them, and help them acquire the necessary knowledge and skills.

    • Quickly help clients – Easily grasp customer needs and address them in a personalized and efficient manner.

    • Provide better customer experience – Improve customer experience by making agents cover all necessary information, ask relevant questions, and provide consistent responses.

    • Improve conversion rates – Help your contact center staff engage customers in conversations faster, getting them to the right point of sale in fewer steps.  

    • Boost the confidence of your agents during the calls – Provide agents with the right phrases to help them lead the conversation and understand what customers want.

    Key features:

    • Use drag-and-drop elements to set up business processes and call scripts 

    • Run the call scripts right from the Creatio platform

    • Selecting the appropriate script option based on the context of the conversation

    • Make notes during the call

    • Insert and edit the collected information in the preset fields on the call

    • Create a new order or case during the conversation or open an existing one to provide a consultation


    Call scripts for Creatio can be used with any telephony service. Velvetech is a leading provider of phone system solutions for Creatio, including its own VELVETEL VoIP Telephony Service and VoIP connectors such as Amazon Connect, RingCentral, Twilio, Five9, and Talkdesk.

    Call Scripts for Creatio cloud\on-site subscription
    $ 60
    user / year
    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by a developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Product compatibility
    All products on Creatio platform
    7.18.5 and up
    Any supported DBMS
    .NET Core (deprecated from 8.0.9)
    .NET Framework
    Deployment options
    Call Scripts for Creatio are currently supported in the Classic UI only. Freedom UI is not supported is not supported out-of-the-box; enabling Call Scripts in Freedom UI should be discussed on a per request basis
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    Velvetech’s Call Scripts for Creatio may require technical and system administration skills to configure and set up. Please contact Velvetech Support at creatio@velvetech.com for assistance.

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    What's new?
    Version 1.0
    Initial release
    Developed by