Call Scripts for Creatio

by Velvetech LLC
Not rated
Guided, dynamic call scripts that help your agents run consistent, effective conversations.
Install

Overview

Product overview

Product description

Call Scripts for Creatio is the call-scripting component of Velvetel Pulse, an AI-powered contact center solution for Creatio, and it also works as a standalone application, adding step-by-step, dynamic conversation guidance to any telephony setup, including Velvetel Telephony for Creatio.
 

Who it's for: contact center agents handling structured or repeatable conversations: sales calls, service calls, surveys, and the team leads responsible for onboarding and conversation quality.

Call Scripts for Creatio is the conversation-guidance component of Velvetel Pulse. Combined with Velvetel Telephony and AI-powered Call Analytics Platform, it completes the full Pulse experience.

Key Features

Drag-and-Drop Script Builder

Build guided call scripts visually using business processes, no code required to keep every agent on-message.

Dynamic Conversation Branching

Scripts change direction based on what the customer says, so agents handle real conversations, not just a fixed checklist.

In-Call Data Capture

Agents log answers and create or update Creatio records (cases, orders, contacts) while still on the call.

Faster Agent Onboarding

New agents follow proven scripts from their first call, cutting ramp-up time and keeping quality consistent across the team.

Categories

Categories
Contact centers

Creatio Features

App feature
Business Process Element

UI Framework

UI Framework
Classic UI
Freedom UI

Type

Type
Application

Price

Price
Paid
Trial

Compatible with Creatio

Version
7.18.5 and up

Release information

Launched:
Updated:

Pricing

Monthly
Annual
Standard
$ 5.00 user / month
billed annually

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Support

Support is available for this application
Support is provided by the developer within the “Basic” and “Business” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

Contacts

Installation

Setup guide

Velvetech’s Call Scripts for Creatio may require technical and system administration skills to configure and set up. Please contact Velvetech Support at creatio@velvetech.com for assistance.

Resources

Call Scripts for Creatio online guides

Product compatibility

UI Framework

Classic UI
Freedom UI

Deployment Options

Cloud
On-site

DBMS

Any supported DBMS

Platform

.NET Core (deprecated from 8.0.9)
.NET Framework

Compatible with Creatio

7.18.5 and up

Versions

Versions history

Version
Compatibility
Release date
1.1.0
8.3.1
September 25, 2026
Release summary
Freedom UI compatibility
Download
1
7.18.5 and up
November 14, 2023
Release summary
Initial release
Download

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

Reviews