Velvetel Pulse for Creatio
Bestsellers
Overview
Product overview
Velvetel Pulse is an AI-powered contact center platform for Creatio that brings customer communications, agent workflows, conversation intelligence, and AI-powered automation into one connected environment. It gives agents the context and guidance they need during customer conversations while giving supervisors visibility into contact center operations, conversation quality, and team performance.
Contact centers often rely on separate systems for telephony, agent guidance, quality management, and conversation analytics. This fragments customer interactions across different tools and makes it harder for agents and supervisors to work from the same information. Velvetel Pulse connects these capabilities with Creatio, helping teams manage customer conversations and the business processes around them in one operational environment.
Who it's for: sales, customer service, support, and other customer-facing teams using Creatio, as well as supervisors and QA managers responsible for conversation quality, agent performance, and contact center operations.
What it solves: connects customer communications with Creatio data and workflows; gives agents customer context, conversation guidance, and AI-powered assistance; gives supervisors visibility into contact center operations and performance; and turns customer conversations into structured data that can be reviewed, analyzed, and used for coaching and continuous improvement.
A connected platform: Velvetel Pulse is designed as more than a telephony connector or a standalone analytics tool. Communications, agent guidance, conversation intelligence, quality management, and AI capabilities work together around the same customer interaction and business context, creating a continuous workflow from the live conversation to post-call analysis, coaching, and process improvement.
Key Features
Live Next-Best Phrase Guidance
Instant AI Call Summaries
Native CTI Calling
SMS Built into Creatio
Drag-and-Drop Script Builder
Faster Agent Onboarding
Automated Agent Scoring
Pricing
- Mute/Hold/Transfer calls
- Call routing
- IVR menus
- Call recordings
- Knowledge base
- Call history with a Contact
- Contact/Account identification
- Storage - 1 GB/user
- SMS notifications to customers. 250 per user/month
- Choose the caller number
- Call queues
- Dynamic call scripts
- Local Presence
- Storage: 2 GB/user
- 350 SMS notifications per user/month
- Coming soon:
- Microsoft Teams integration
- Pulse AI (500 min/user/month):
- AI call transcripts
- Summaries with chapters
- Tasks creation
- AI-driven Next-Best Phrases
- Post-call AI chatbot
- Storage: 3 GB/user
- 500 SMS/user/month
- Soon:
- Autodialer
Terms and Conditions
Support
Installation
Setup guide
Velvetel Pulse requires technical and system administration skills to configure and set up. Please contact Velvetel support at velvetel.support@velvetech.com for further assistance.
Compatibility notes
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
- SMS messaging: SMS messaging is now included across all Velvetel Pulse packages, with tools for configuring SMS delivery in accordance with 10DLC requirements.
- Freedom UI support: Expanded Freedom UI support across Velvetel Pulse applications, including SMS messaging and AI-powered call analytics capabilities.
- AI-powered conversation intelligence: Added real-time Next-Best Phrase suggestions and enhanced post-call AI capabilities, including conversation summaries, chapters, and an AI chatbot.
- Enhanced call analytics: SIP codes and their interpretations are now captured in call records, providing supervisors with additional context on call outcomes and technical call quality.
- General improvements: Call handling and application stability improvements across Velvetel Pulse components.
- Branding was changed from Contact Center Product Suite Creatio to Velvetel Pulse for Creatio
- Added call analytics trial
- Added call script functionality
General improvements and bug fixes
General improvements and bug fixes
SIP credentials are now stored as hash
Added mute incoming call button
Object links in a transfer call are now carried over from the original call
Added transcription setup section
Added call score synchronization
General improvements and bug fixes
- Integration with telephony Amazon Connect;
- Monitoring the open connection with RingCentral;
- Caller ID selection from CTI Panel for RingCentral;
- Ability to make the result of the call a required field;
- Added call statuses;
- General improvements and bug fixes.
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
The best experience of Velvetel Pulse is with Velvetel Telephony. It requires a nationwide dialing plan subscription, which is available for the US and Canada, purchased from Velvetech directly.
If you already have an active dialing plan subscription or your business is outside the US and Canada, we offer a SIP-Trunk connection with your selected VoIP service provider with the Velvetel Connect application.