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KAZOO VoIP connector for Creatio

Connector to KAZOO PBX cloud telephony system
    Description
    Product description

    KAZOO VoIP connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using KAZOO PBX. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Transfer a call to another phone number

    • Indicate a call result

    • Keep track of call analytics

    Supported basic features:

    • Access an entire call history with a client

    • Identify a Contact and Account by a phone number

    Notes:

    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality or as a part of a Contact Center Product Suite.

    To use this connector, you need an active KAZOO platform subscription.

    Coming soon features:

    • Patch another extension or phone number into an active call for a conference call.

    Languages
    Price
    $ 60
    user / year

    To use this connector, you need an active KAZOO platform subscription.

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions
    Support is provided by the developer within the "Basic", "Business" and "Premium" packages. Detailed information about the support packages and the support terms can be found on the Creatio website.
    Support contacts
    Email
    velvetel.support@velvetech.com
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .NET Framework
    Deployment options
    Cloud
    On-site
    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals

    The Velvetech’s KAZOO VoIP connector for Creatio requires technical and system administration skills to configure and set up. Please follow the Admin Guide or contact Velvetech Support at creatio@velvetech.com for further assistance.

    What's new?
    Version 2.3
    • General improvements
    Version 1.10

    SIP credentials are now stored as hash

    Added mute incoming call button

    Object links in a transfer call are now carried over from the original call

    General improvements and bug fixes

    Developed by
    Support
    Cost
    Category
    Compatibility