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Outlook Connector for Creatio

This Add-in for Microsoft Outlook allows Creatio users to connect their emails to Creatio objects, such as Leads, Opportunities, Cases, Accounts, etc., without leaving Outlook, or going back and forth between both Outlook and Creatio.
    Description
    Product description

    Outlook Connector for Creatio quickly processes emails and connects them to a variety of Creatio records without having to leave Outlook. Manage your mail within Outlook and open the specific records you need, when you need to access them directly in Creatio.

    Use cases:

    Connect your Microsoft Outlook emails to Creatio records without ever leaving Outlook. Less time switching between systems, more time getting work done. Emails can be linked from within Outlook to Creatio Contacts, Accounts, Leads, Opportunities, and Cases, so that integration happens effortlessly while focusing on the task at hand.

    There are two available Outlook Connectors for Creatio:
    Outlook Connector for Creatio, basic edition which linkes to Contacts, Accounts, Leads, Opportunities, Cases, connect Emails to Records, create Tasks (Activities), open Records in Creatio, open Emails in Creatio, mark emails as processed.
     

    Outlook Connector for Creatio, plus edition has all the features of the basic edition PLUS the ability to CREATE new Creatio Accounts, new Contacts, new Leads, new Opportunities, and new Cases from within Outlook. AND, the Plus edition is SSO supported (Okta, Azure, and Google).

    Key features:

    • integrate emails with Creatio Contacts, Accounts, Leads, Opportunities, Tasks and Cases;
    • search and filter functions to swiftly find the record(s) you want to link to;
    • from within Outlook, open a linked email in Creatio using your default browser;
    • from within Outlook, open a linked Contact, Account, Lead, Opportunity or Case in Creatio using your default browser.
    • Outlook Connector for Creatio, plus edition is SSO supported (Okta, Azure and Google), and includes the ability to CREATE a Creatio Account, Contact, Lead, Opportunity, and Case from within Outlook.

    Request a Demo:

    Schedule a demo here.

    Watch a video of the Outlook Connector features and functionality. Learn more.

    Notes:

    • Integrates with Microsoft Classic-Outlook Desktop for Windows. Supported Versions 2013, 2016, 2019, 2021, and 365 Desktop.
    • Works with Cloud and SaaS versions of Creatio.
    • SSO supported (Okta, Azure and Google): only available in the Outlook Connector PLUS edition
    • For integration with Creatio objects not listed (such as custom objects), contact Kewl Consulting directly at marketplace@kewlconsulting.com for custom pricing and details.
    Languages
    Price
    Outlook connector for Creatio basic edition cloud / on-site subscription
    $ 995
    / year
    Outlook connector for Creatio plus edition cloud / on-site subscription
    $ 1.495
    / year

    Server license is for unlimited users.

    The listed price does not include the cost of Creatio Platform plan. For detailed information on Platform pricing, please refer to the following link.
    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.

    Terms & Conditions

    Support is available for this application.
    Support conditions

    Support is provided by the developer within the Basic, Business and Premium packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Support contacts
    Phone
    1.888.811.9393
    Email
    marketplace@kewlconsulting.com
    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .NET Framework
    Deployment options
    Cloud
    On-site

    Microsoft Outlook Compatibility

    The Outlook Connector Basic Edition and Plus Edition integrates with Microsoft Classic-Outlook Desktop for Windows. Supported Versions include Classic-Outlook 2013, 2016, 2019, 2021 and 365 Desktop.
    NOTE: Microsoft New-Outlook is a simplified version of Classic-Outlook and does not support any COM/VSTO Add-Ins, such as the Outlook Connector. As such, the Connector will not work with New-Outlook.
    The Outlook Connector is not compatible with Outlook in the browser, on mobile, or with MacOS.

    Creatio Compatibility

    The Outlook Connector Basic Edition and Plus Edition integrates with Creatio Cloud and SaaS versions of all Creatio platforms (Growth, Enterprise, and Unlimited).
    The Outlook Connector Basic Edition and Plus Edition integrates with the Creatio Sales and Service products.
    NOTE: some functionality within the Outlook Connector is determined by the Creatio product. Example: Outlook email integration to Creatio Cases requires that the product user has a Creatio Service license.

    SSO Supported

    Only the Outlook Connector Plus Edition is SSO supported (Okta, Azure and Google).
     

    Creatio Custom Objects

    Custom development by Kewl Consulting is required for the Outlook Connector to integrate with custom objects in Creatio. Contact Kewl Consulting at marketplace@kewlconsulting.com to detail your project requirements and receive a quote. Pre-requisite:  the Outlook Connector Plus Edition is required for custom development projects

    Account data sharing

    By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.

    The App Developer will process your data under their privacy policy.

    Guides and manuals
    Requirements

    Microsoft Outlook Compatibility

    The Outlook Connector Basic Edition and Plus Edition integrates with Microsoft Classic-Outlook Desktop for Windows. Supported Versions include Classic-Outlook 2013, 2016, 2019, 2021 and 365 Desktop.
    NOTE: Microsoft New-Outlook is a simplified version of Classic-Outlook and does not support any COM/VSTO Add-Ins, such as the Outlook Connector. As such, the Connector will not work with New-Outlook.
    The Outlook Connector is not compatible with Outlook in the browser, on mobile, or with MacOS.

    Creatio Compatibility

    The Outlook Connector Basic Edition and Plus Edition integrates with Creatio Cloud and SaaS versions of all Creatio platforms (Growth, Enterprise, and Unlimited).
    The Outlook Connector Basic Edition and Plus Edition integrates with the Creatio Sales and Service products.
    NOTE: some functionality within the Outlook Connector is determined by the Creatio product. Example: Outlook email integration to Creatio Cases requires that the product user has a Creatio Service license.

    SSO Supported

    Only the Outlook Connector Plus Edition is SSO supported (Okta, Azure and Google).
     

    Installation Steps Detailed installation instructions as well as frequently asked questions, can be found in the Outlook Connector Admin Guide
    1. Contact marketplace@kewlconsulting.com with your Creatio site identifier (example: https://myCreatioSite.creatio.com). Kewl Consulting will produce and send to you the licensed installation .zip file

    2. Download and unzip the .zip file within the email containing your licensed Outlook Connector for Creatio.

    3. Run Setup.exe

    4. When prompted regarding the publisher, Kewl Consulting, accept the verification by clicking the Install button

    5. Once installed, the add-on will be available as a panel on the right side of the Outlook window. 

    6. From within Outlook, click the Login button on the Outlook Connector to Creatio panel.

    7. Enter only your Creatio site identifier as indicated (https://myCreatioSite.creatio.com). In this example you would enter myCreatioSite and not the entire URL.

    8. Add your Creatio Username just as you would when signing into the Creatio application

    9. Enter your Creatio password. Press the Login button.

    Leave your feedback about the solution to its developer and Marketplace team

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