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Twilio Voice connector for Creatio

Connector to Twilio telephony service

Connector
Application type
On-site
On-site deployment
Cloud
Cloud deployment
    Product description
    Product description

    Twilio Voice connector for Creatio allows you to effectively communicate with clients and colleagues and keep all communication history logged in one place.

    Use cases:

    • Call management – the connector allows Creatio users to make inbound and outbound calls using the Twilio communication solutions. During the call, an agent can access all information about the Contact, including the history of previous communications.

    • Call Analytics – analyze the quality of communications with clients based on the number of call attempts and conversations, duration of calls, and call results.

    Key features:

    • Make outgoing calls and accept incoming calls in Creatio

    • Put a call on hold

    • Indicate a call result

    • Keep track of call analytics

    Supported basic features:

    • Access an entire call history with a client

    • Identify a Contact and Account by a phone number

    Notes:

    Call recordings are currently not available in Creatio. They can be accessed in your PBX as a part of built-in functionality or as a part of a Contact Center Product Suite.

    To use this connector, you need an active Twilio subscription.

    Coming soon features:

    • Transfer a call to another phone number
    • Choose caller ID per call 
    Languages
    Price
    Twilio Voice connector for Creatio cloud / on-site subscription
    $ 60
    user / year

    To use this connector, you need an active Twilio subscription.

    Pricing does not include taxes and fees (such as VAT) regulated by law.
    The payment shall be made either (i) in USD or (ii) in EUR, (iii) in GBP, (iiii) in AUD at the company's then current commercial rate if it would be agreed with Creatio.
    Support conditions

    Support is provided by the developer within the “Basic”, “Business”, and “Premium” packages. Detailed information about the support packages and the support terms can be found on the Creatio website.

    Terms & Conditions

    Product compatibility
    Product
    All products on Creatio platform
    Version
    7.15 and up
    DBMS
    Any supported DBMS
    Platform
    .Net Framework
    Guides and manuals

    The Velvetech’s Twilio Voice connector for Creatio requires technical and system administration skills to configure and set up. Please contact Velvetech Support at creatio@velvetech.com for further assistance.

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