Web Chat

by Creatio
Not rated
Web Chat adds live chat to your website, letting visitors start conversations that your team handles inside Creatio alongside your other channels.
Install

Overview

Product overview

Product description

Meet your customers where they already are — on your website. Web Chat lets you add a live chat experience to any page so visitors can reach you the moment they have a question, place a request, or need help. Conversations land right inside Creatio, where your team handles them alongside every other channel — no switching between tools, no missed messages.


Whether you're capturing new leads, answering pre-sales questions, or supporting existing customers, Web Chat turns your website into an always-available service and engagement channel. Customize the look to match your brand, greet visitors with a friendly welcome message, and route each conversation to the right team automatically.


Web Chat works together with two Creatio applications to give you the full experience: install the Contact Center application to process chats in the Agent Inbox with queues and automatic routing, and add the Customer Communication Hub application to automate responses with AI, answer common questions around the clock, and hand off to a human agent whenever a personal touch is needed.

Key Features

Live chat on any website

Give your visitors an easy, familiar way to start a conversation directly from your web pages — anytime, without leaving your site.

Quick, guided setup

Add and configure your web chat channel in a few steps with the creation wizard in the Customer Communication Hub section — no technical skills required.

On-brand chat experience

Match the widget to your brand with a custom color, logo, and header title, and greet every visitor with a personalized welcome message.

One inbox for every conversation

Handle web chats in the Agent Inbox panel side by side with your other chat channels — with the same queues, automatic routing, and agent workflows your team already knows (available in the Contact Center application).

AI-powered automation

Connect the Customer Communication Hub application to answer routine questions instantly with AI, work around the clock, and take repetitive load off your team.

Every conversation in your CRM

Each chat is captured in Creatio and linked to the customer, giving your team full context and a complete history of every interaction.

Categories

Categories
Chats

UI Framework

UI Framework
Freedom UI

Type

Type
Application

Price

Price
Free

Compatible with Creatio

Version
10.0.0

Release information

Launched:
Updated:

Pricing

Monthly
Annual
Standard
Free

Terms and Conditions

By installing this product you agree to terms and conditions outlined in the license agreement.

Support

Support is available for this application
The Support is provided by Creatio following the package you have purchased for your Subscription Services. Detailed information about the support packages and the support terms is stated in your Master Agreement (available at Creatio website).

Contacts

Installation

Setup guide

  • Install the application — Add Web Chat to your Creatio environment from the Marketplace.
  • Install the required applications — Add the Contact Center application (agent inbox, queues, routing) and the Customer Communication Hub application (channel setup, AI automation).
  • Create your channel — In the Customer Communication Hub section, run the channel creation wizard and add a new Web Chat channel.
  • Customize the appearance — On the Appearance tab, set your brand color, header logo, header title, and welcome message.
  • (Optional) Enable AI automation — Connect Creatio AI on the AI Automation tab to answer common questions automatically and hand off to an agent when needed.
  • Test before going live — Open the channel page, start a test chat in the live preview widget, and confirm it arrives in the Agent Inbox.
  • Add the widget to your website — Copy the embed code from the Installation tab and paste it into your website page.

Compatibility notes

Compatibility notes
Requires installation of Contact Center and Customer Communication Hub apps.

Product compatibility

UI Framework

Freedom UI

Deployment Options

Cloud
On-site

DBMS

PostgreSQL
MS SQL

Platform

.NET Framework
.Net 8 (supported from 8.2.1)

Compatible with Creatio

10.0.0

Versions

Versions history

Version
Compatibility
Release date
1.0.150
10.0.0
August 27, 2026
Release summary
First release of Web Chat Channel: add a live chat widget to any website and handle conversations directly in Creatio, with brand customization, a live preview for testing, and AI automation through the Customer Communication Hub.
Download

Manual app installation

  1. Open the needed app → the Packages tab - download the Markeplace app files.
  2. Click in the top right → Application Hub
  3. Click New application. This opens a window.
  4. Select Install from file and click Select in the window that opens.
  5. Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.

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