Writer NLU enhances Writer Bot application by enabling seamless transfer of articles from the standard Creatio Knowledge Base section directly into a bot knowledge base. 

Business task solved:

Customer support teams often struggle with inconsistent responses, slow query resolution, and outdated knowledge bases. Writer NLU solves this by using advanced NLU to analyze customer queries, suggest pre-approved responses, and train bots to handle routine tasks, ensuring faster, unified, and scalable customer interactions.

Use cases:

• Automate instant answers to frequent customer questions using the knowledge base
• Continuously train and improve the bot's accuracy based on real customer queries
• Keep bot and agent knowledge bases perfectly synchronized from a single source

Notes:

Writer NLU is an extension of the Writer Bot application that allows you to use Knowledge Base into bot.