Writer NLU
An NLU-based solution that transforms customer service and bot interactions by building a smart knowledge base
Overview
Product overview
Product description
Writer NLU enhances Writer Bot application by enabling seamless transfer of articles from the standard Creatio Knowledge Base section directly into a bot knowledge base.
Business task solved:
Customer support teams often struggle with inconsistent responses, slow query resolution, and outdated knowledge bases. Writer NLU solves this by using advanced NLU to analyze customer queries, suggest pre-approved responses, and train bots to handle routine tasks, ensuring faster, unified, and scalable customer interactions.
Use cases:
- Automate instant answers to frequent customer questions using the knowledge base
- Continuously train and improve the bot's accuracy based on real customer queries
- Keep bot and agent knowledge bases perfectly synchronized from a single source
Notes:
Writer NLU is an extension of the Writer Bot application that allows you to use Knowledge Base into bot.
Key Features
Actual Knowledge Base Available in the Bot
Select only the necessary articles from Knowledge base and synchronize them from Creatio to Writer to get updated knowledge immediately available in the bot
Assigning a Topic
Select which topic this article belongs to
Free-form Question Support in the Bot
Automate instant answers to frequent customer questions in the bot using the knowledge base
Confidence in the Answer
Analyze responses using NLU chat
Pricing
Monthly
Annual
1. Start
$
200.00 / month
billed annually
Description (Formatted)
Up to 10,000 NLU requests per month
2. Comfort
$
350.00 / month
billed annually
Description (Formatted)
Up to 25,000 NLU requests per month
3. Business
$
750.00 / month
billed annually
Description (Formatted)
Up to 100,000 NLU requests per month
4. Unlimited
$
1,000.00 / month
billed annually
Description (Formatted)
Unlimited number of NLU requests
Terms and Conditions
By installing this product you agree to terms and conditions outlined in the license agreement.
Support
Support is available for this application
You can find more details about the support conditions following the link https://writer-cloud.com/support.
Installation
Setup guide
* Before starting the installation of Writer NLU, please install and configure the Writer Operator and the Writer Bot apps.
- Request the required settings by emailing license@writer-cloud.com
- Install the Writer NLU package into your Creatio system using the "Application Hub"
- Go to System Settings in Creatio
- Select the "Writer NLU" folder
- Edit the following settings:
- Writer api url
- Writer login
- Writer NLU Topic Name
- Writer password
- Use the "Server" value from the email to fill in the Writer api url setting
- Use the "Supervisor login" value from the email to fill in the ITSLogin setting.
- Use the "Supervisor password" value from the email to fill in the ITSPassword setting
- Use the "External Id" value from the email to fill in the Writer NLU Topic Name setting
- Use the Knowledge Base section to add articles to the bot
Compatibility notes
Compatibility notes
Require installation of Writer Bot app first.
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
Version
Compatibility
Release date
1.0.0
8.1.3 and up
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
** Unused requests from the previous month do not carry over to the next period.