New element in campaign designer that allows to issue vouchers (certificates) for loyalty program members

Automatic appointment of service and assignee in a new case based on incoming email and service details

Set up values, lists, tables, priorities and other types of macros for use in message templates.

Manage problems connected to cases

Connector to Okta, an integrated multifactor authentication cloud platform

An ability to use EmailOnAcid automated tools needed to streamline and optimize your emails

Seamlessly connect your Formstack Forms subscription to Creatio to bring in new records, and ensure they're attributed to the proper landing page and campaign.

An ability to use Litmus Checklist view of your email to gain confidence before you send

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section