Management of internal and external service for a company of any size

Creating cases using preconfigured templates

Employee compensation system. Bonus accrual, accrual rules, compensation management and analytics

Automatic appointment of service and assignee in a new case based on incoming email and service details

An ability to publish by one click selected knowledge base article to portal

Easy booking of conference rooms when working with calendar

Set up values, lists, tables, priorities and other types of macros for use in message templates.

Manage problems connected to cases

An ability to send approvals via email

An ability to use EmailOnAcid automated tools needed to streamline and optimize your emails