Management of internal and external service for a company of any size

Creating cases using preconfigured templates

Automatic appointment of service and assignee in a new case based on incoming email and service details

An ability to publish by one click selected knowledge base article to portal

Set up values, lists, tables, priorities and other types of macros for use in message templates.

Manage problems connected to cases

An ability to use EmailOnAcid automated tools needed to streamline and optimize your emails

Cusbo is a multichannel business messenger that helps you interact with your customers. Cusbo comes with an easy-to-use messaging interface, allowing to communicate via Telegram, Instagram, Viber, Facebook, and a chat widget for the website

An ability to use Litmus Checklist view of your email to gain confidence before you send

Favorite email templates for sending a response to a customer in a case