Reload data button for updating data without page reloading.

Creating cases using preconfigured templates

The add-on helps to simplify routine operations within the framework of the ongoing workflows

Set up values, lists, tables, priorities and other types of macros for use in message templates.

Manage problems connected to cases

An ability to use EmailOnAcid automated tools needed to streamline and optimize your emails

Sending bulk and single email campaigns from Creatio using the eSputnik service

Take photos using a laptop or phone camera and save them to records immediately

An ability to use Litmus Checklist view of your email to gain confidence before you send

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.