Case Management
Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.
Keen Citizen Services for Creatio
For legislators, agencies, and non-profits seeking to modernize engagement and transform service for their citizens or constituents
ServicePoint for Creatio
Management of internal and external service for a company of any size
Banza Conversation Scripts
Banza Conversation Scripts for Creatio
Client conversation dynamic scripts
Banza Bot Constructor for Creatio
Chatbot designer for 24/7 service for your customers
Lead and Opportunity Management
Lead and Opportunity Management
Organize your lead and opportunity management with ease. Apply effective lead capturing tools, segment leads to focus on the best opportunities, and monitor the lead pipeline to avoid bottlenecks as early as possible.
Knowledge Management
Collect knowledge about all company services and useful cases in a unified knowledge base.
Call Scripts for Creatio
Embrace dynamic call scripts for effective customer communications.
Microsoft Teams phone connector
Microsoft Teams phone connector for Creatio
This application will allow you to receive and make calls through Microsoft Teams, as well as view call logs and dashboards
Ada AI Chatbot
Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.
