Case Management
Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.
Case stage color coding for Creatio
Color code case stages in section and detail record lists
ServicePoint for Creatio
Management of internal and external service for a company of any size
Banza Conversation Scripts
Banza Conversation Scripts for Creatio
Client conversation dynamic scripts
Action panel activity background color
Action panel activity background color for Creatio
This add-on allows you to change color for activities in actions dashboard container
Banza Bot Constructor for Creatio
Chatbot designer for 24/7 service for your customers
Knowledge Management
Collect knowledge about all company services and useful cases in a unified knowledge base.
Call Scripts for Creatio
Embrace dynamic call scripts for effective customer communications.
Microsoft Teams phone connector
Microsoft Teams phone connector for Creatio
This application will allow you to receive and make calls through Microsoft Teams, as well as view call logs and dashboards
Ada AI Chatbot
Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.
Service Request and ITAM for Creatio
Manage ITSM process Service Request and IT Assets in an easy, transparent, and cost-effective way.