AI-powered Call Analytics Platform for Creatio
Overview
Product overview
AI-powered Call Analytics Platform for Creatio is the AI analytics and conversation intelligence component of Velvetel Pulse, an AI-powered contact center solution for Creatio. It can also be used as a standalone application, adding AI-powered call analysis to an existing contact center setup directly within Creatio. The application works alongside your existing telephony solution to analyze inbound and outbound customer calls.
Who it’s for: QA managers, contact center supervisors, team leads, and agents who need better visibility into conversation quality, agent performance, and customer interactions.
What it solves: transforms customer calls into structured, reviewable data instead of relying on manual call listening; helps evaluate agent performance consistently against defined criteria; provides agents with real-time conversation guidance; and gives managers actionable insights for quality management, coaching, and performance improvement.
As part of Velvetel Pulse, AI-powered Call Analytics Platform for Creatio complements Velvetel Telephony and Call Scripts for Creatio with AI-powered conversation intelligence and quality management capabilities.
Key Features
AI Transcripts, Summaries & Chatbot
Real-Time Next-Best Phrase Suggestions
Automated Agent Scoring
Pricing
Terms and Conditions
Support
Installation
Setup guide
The Velvetech AI-Powered Call Analytics Platform requires technical and system administration skills to configure and set up. Please contact Velvetech Support at info@velvetech.com for further assistance.
Resources
Data sharing
- By installing or downloading the App, you confirm that you agree with sharing your account data (name, email, phone, company and country) with the App Developer as their End User.
- The App Developer will process your data under their privacy policy.
Versions
Versions history
- Freedom UI support
- General improvements and bug fixes
- SIP code insights: SIP codes and their interpretations are now captured in call records, giving supervisors additional context on call outcomes and technical call quality alongside AI-powered call analysis.
- Ability to automatically track the callbacks
- General improvements and bug fixes
- Integration with telephony Amazon Connect
- Monitoring the open connection with RingCentral
- Caller ID selection from CTI Panel for RingCentral
- Ability to make the result of the call a required field
- Added call statuses
- General improvements and bug fixes
- Added trial mode for making calls
- Integration with telephony Amazon Connect
- Monitoring the open connection with RingCentral
- Caller ID selection from CTI Panel for RingCentral
- Ability to make the result of the call a required field
- Added call statuses
- General improvements and bug fixes
- Added trial mode for making calls
Manual app installation
- Open the needed app → the Packages tab - download the Markeplace app files.
- Click in the top right → Application Hub
- Click New application. This opens a window.
- Select Install from file and click Select in the window that opens.
- Click Select file on the page of the Marketplace App Installation Wizard and specify the app file path.
Compatibility notes