Formation of electronic waybills and dispatch of delivery by the Nova Poshta service from Creatio

The connector allows you to connect several Nova Poshta offices, create TTN in the order, track the status of the parcel and link the status of the parcel to the status of the order, print TTN, and use parcel data to automate messages to customers

Omnichannel dialogue functional for seamless customer interactions

Take photos using a laptop or phone camera and save them to records immediately

Create additional dynamic characteristics for your configuration item

Favorite email templates for sending a response to a customer in a case

Play video files uploaded to the Attachments detail of any section

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Embrace dynamic call scripts for effective customer communications.

Quickly create and automate cases according to a schedule

Easily manage a chain of activities of the case life cycle

Analyze email tones as positive, negative, or neutral/mixed with this plugin, gaining insights for improved customer engagement and data-driven decision-making in Creatio and enhance communication effortlessly.

Extend the variety of your specific case parameters

This application will allow you to receive and make calls through Microsoft Teams, as well as view call logs and dashboards