Advanced omnichannel chats functionality for Creatio

Full-featured Inbound & Outbound call center with AI-based agent scoring and call analytics

Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.

Conditional formatting of records in section and detail registries.

Customers, products, and accounts integration. Flexible user settings.

Reload data button for updating data without page reloading.

Creating cases using preconfigured templates

Client conversation dynamic scripts

Real time bi-directional integration with Exact Online ERP solution

Connector to payment gateways, auto-charge from credit cards, subscriptions, and recurring payments

Setting up one-way and two-way data exchange between 1C and the Creatio system using the Creatio system interface

The add-on helps to simplify routine operations within the framework of the ongoing workflows