Contact center product suite
Contact center product suite Creatio
Full-featured Inbound & Outbound call center with AI-based agent scoring and call analytics
Banza Conversation Scripts
Banza Conversation Scripts for Creatio
Client conversation dynamic scripts
Publication of selected knowledge base article to portal
Publication of selected knowledge base article to portal
An ability to publish by one click selected knowledge base article to portal
SalesUp Enhanced template macros
SalesUp Enhanced template macros for Creatio
Set up values, lists, tables, priorities and other types of macros for use in message templates.
Call Center 360 for Creatio
Universal no-code designer of a call center agent’s workplace compatible with any telephony. The workplace contains the necessary information about the customer and all related data from Creatio CRM.
Banza Bot Constructor for Creatio
Chatbot designer for 24/7 service for your customers
Stream Telecom connector for Creatio
Integration with Stream Telecom IP telephony for the ability to make incoming and outgoing calls in Creatio, listen to conversations, view statistics.
EmailOnAcid email review for Creatio
EmailOnAcid email review for Creatio
An ability to use EmailOnAcid automated tools needed to streamline and optimize your emails
eSputnik connector for Creatio
Sending bulk and single email campaigns from Creatio using the eSputnik service
Litmus pre-send testing for Creatio
Litmus pre-send testing for Creatio
An ability to use Litmus Checklist view of your email to gain confidence before you send
SendPulse connector for Creatio
Service for automatic and manual distribution of email, SMS, Viber SMS
Knowledge Management
Collect knowledge about all company services and useful cases in a unified knowledge base.
Banza cases by schedule for Creatio
Quickly create and automate cases according to a schedule
MasterCRM eSputnik integration
MasterCRM eSputnik integration for Creatio
Unlock the full potential of Creatio with "MasterCRM eSputnik integration for Creatio" — revolutionize your bulk messaging across Viber and SMS channels with ease and precision.
Ada AI Chatbot
Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.