Case Management
Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.
Keen Citizen Services for Creatio
For legislators, agencies, and non-profits seeking to modernize engagement and transform service for their citizens or constituents
ServicePoint for Creatio
Management of internal and external service for a company of any size
Banza Conversation Scripts
Banza Conversation Scripts for Creatio
Client conversation dynamic scripts
Publication of selected knowledge base article to portal
Publication of selected knowledge base article to portal
An ability to publish by one click selected knowledge base article to portal
Banza Bot Constructor for Creatio
Chatbot designer for 24/7 service for your customers
Asterisk call recorder for Creatio
Call recording for the Asterisk connector for Creatio. Records and saves phone calls online to a file with a playback option.
Service AI Suite for Creatio
The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.
Knowledge Management
Collect knowledge about all company services and useful cases in a unified knowledge base.
Call Scripts for Creatio
Embrace dynamic call scripts for effective customer communications.
Banza cases by schedule for Creatio
Quickly create and automate cases according to a schedule
Banza service task manager
Banza service task manager for Creatio
Easily manage a chain of activities of the case life cycle
AI Email Sentiment Analyzer
AI Email Sentiment Analyzer for Creatio
Analyze email tones as positive, negative, or neutral/mixed with this plugin, gaining insights for improved customer engagement and data-driven decision-making in Creatio and enhance communication effortlessly.
Microsoft Teams phone connector
Microsoft Teams phone connector for Creatio
This application will allow you to receive and make calls through Microsoft Teams, as well as view call logs and dashboards
Ada AI Chatbot
Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.