Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.

Collect knowledge about all company services and useful cases in a unified knowledge base.

Full-featured AI-based contact center with agent scoring and call analytics

Velvetel cloud phone system and telephony service

Streamline your customer service engagements with an AI-powered Ada bot that connects to your knowledge base. Generate expert responses to your customers’ requests via Ada and seamlessly hand over unresolved conversations to human agents in Creatio.

Pitch Avatar is an integration that automates interactive presentations with AI avatars, synchronizes content with your Pitch Avatar account, and tracks user engagement analytics, enhancing personalization and providing valuable insights.

Send posts or comments from the Hootsuite dashboard directly to Creatio, creating contact or case records.

The Talkdesk connector enables access to the Talkdesk Agent Workspace in the Creatio interface

Connector to KAZOO PBX cloud telephony system

From within Microsoft Outlook when viewing an email you can view and create Entities and record Interactions against a record.