Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.

Catalog of company services for registering customer requests on the portal

Client conversation dynamic scripts

Streamline your communication with a tool for sending bulk and trigger messages across SMS, mobile apps, social media, and messanging platforms.

Chatbot designer for 24/7 service for your customers

Database segmentation for efficient analysis

Organize your lead and opportunity management with ease. Apply effective lead capturing tools, segment leads to focus on the best opportunities, and monitor the lead pipeline to avoid bottlenecks as early as possible.

Create additional dynamic characteristics for your configuration item

The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.

Embrace dynamic call scripts for effective customer communications.

Quickly create and automate cases according to a schedule

Plan, promote, and manage successful events. Streamline registrations, engage attendees, and measure event success

Easily manage a chain of activities of the case life cycle

Analyze email tones as positive, negative, or neutral/mixed with this plugin, gaining insights for improved customer engagement and data-driven decision-making in Creatio and enhance communication effortlessly.