Case Management
Intelligent, full-cycle service management capabilities that improve all processes related to service delivery, interaction with customers, feedback tracking and analysis, department performance monitoring, and more.
Banza service catalog for Creatio
Catalog of company services for registering customer requests on the portal
Mobile field services for Creatio
Light-weight access to Creatio for customers and subcontractors on mobile.
Keen Citizen Services for Creatio
For legislators, agencies, and non-profits seeking to modernize engagement and transform service for their citizens or constituents
Banza Conversation Scripts
Banza Conversation Scripts for Creatio
Client conversation dynamic scripts
Banza Bot Constructor for Creatio
Chatbot designer for 24/7 service for your customers
Banza Chat Aggregator for Creatio
Omnichannel dialogue functional for seamless customer interactions
Prengi service for Creatio
Prengi - Comprehensive System for Clear and Effective Facility Management! By using this system, you can easily manage all processes of operation and maintenance of your facilities online. No limits for number and type of real estate to work with.
Banza CI Characteristics Designer
Banza CI Characteristics Designer for Creatio
Create additional dynamic characteristics for your configuration item
Service AI Suite for Creatio
The ChatGPT AI model can help handle routine queries and assist with information retrieval, while human agents can focus on more complex or specialized customer issues, as well as provide empathy and emotional support when needed.
Call Scripts for Creatio
Embrace dynamic call scripts for effective customer communications.
Banza cases by schedule for Creatio
Quickly create and automate cases according to a schedule
Banza service task manager
Banza service task manager for Creatio
Easily manage a chain of activities of the case life cycle
Microsoft Teams phone connector
Microsoft Teams phone connector for Creatio
This application will allow you to receive and make calls through Microsoft Teams, as well as view call logs and dashboards
AI Email Sentiment Analyzer
AI Email Sentiment Analyzer for Creatio
Analyze email tones as positive, negative, or neutral/mixed with this plugin, gaining insights for improved customer engagement and data-driven decision-making in Creatio and enhance communication effortlessly.